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About

ET Ducky is a diagnostics platform and RMM for Windows and Linux endpoints. It records kernel-level events (ETW on Windows, eBPF on Linux), correlates them on the agent, filters PII, and uses AI to determine the root cause of every alert in plain language. Around that core it adds the RMM tools teams need to act: browser-based remote desktop, threshold alerts that arrive with the root cause already explained, behavioral security (ransomware detection, exec-chain rules, host isolation), approved-script execution, smart reports, multi-agent queries, and fleet management. Raw events never leave the machine; only curated evidence and the AI's conclusion go to the cloud. Built for IT teams and MSPs to cut time-to-resolution on tickets other tools only describe by symptom, and to consolidate an RMM, an APM/monitoring stack, and behavioral detection into one product. Free tier (bring your own AI key); paid plans from $39/month.

About

Create call scripts to duplicate the success of your best sales people! Agents access these interactive scripts within CRM systems, while the platform captures detailed analytics of paths traversed by your team. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based applications with enterprise data integration. Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams, system administrators, MSPs, and DevOps managing Windows and Linux endpoints and servers.

Audience

Organizations searching for an advanced Customer Service solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39/month (free tier available
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ET Ducky
Founded: 2026
United States
etducky.com

Company Information

Yonyx
Founded: 2010
United States
corp.yonyx.com

Alternatives

Alternatives

Textografo

Textografo

JA Digital Partner

Categories

RMM

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

ServiceNow
Freshdesk
GitHub
Jira
NetSuite
Salesforce Agentforce Service
Zendesk

Integrations

ServiceNow
Freshdesk
GitHub
Jira
NetSuite
Salesforce Agentforce Service
Zendesk
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