DualDesk

DualDesk

Advantig
+
+

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About

DualDesk is powerful, easy-to-use remote support software that is a one-time purchase and lets your technical support staff remote assist a PC anywhere on the internet through firewalls in seconds with no configuration. Work smarter, save time and money by providing full remote support help desk services to multiple clients simultaneously. Transfer files, chat, re-boot & auto-reconnect and control a remote system in real-time without pre-installing software on the remote computer even in "Safe Mode". DualDesk is a mature, industry-proven remote support software (since 2001) that is fully Windows 7, Vista, 2008, 2003, XP, and 2000 compatible in service mode, safe mode and application mode. Unlike an entry-level remote support system, DualDesk remote support software does not require multiple ports to be opened for multiple technicians and can support unlimited technician seats from a single support file. Multiple customers can connect to one remote support technician.

About

Secomea Prime is a secure-remote-access and industrial IoT solution purpose-built for operational technology and industrial control systems. It enables technicians, vendors, and maintenance teams to access, program, troubleshoot, and maintain machines (PLCs, HMIs, SCADA, DCS, RTUs, etc.) remotely, from any device and location, without needing VPNs, open ports, or inbound traffic. Secomea includes a turnkey gateway (hardware or software), SiteManager, that connects to legacy and modern OT equipment and supports a variety of protocols, including Modbus, Ethernet/IP, serial/USB, Layer-2 tunneling, and more. Once deployed (often in under a day per site), Secomea provides unified remote-access management via GateManager and LinkManager; administrators set granular, role-based access controls and authenticate users securely (e.g., via MFA or SSO such as Azure AD or Okta), then track, log, and record every session for audit, compliance, and troubleshooting purposes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Professionals seeking a solution to remote support a PC anywhere

Audience

Manufacturers, machine builders, industrial operators, and OEMs in search of a solution providing IoT connectivity for their industrial machines and plants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Advantig
www.dualdesk.com/index.html

Company Information

Secomea
Founded: 2008
Denmark
secomea.com

Alternatives

Alternatives

SetMe

SetMe

Techinline
HelpWire

HelpWire

Electronic Team, Inc.
AriLinc

AriLinc

Infintrix Global

Categories

Categories

Integrations

Active Directory
Microsoft Azure
Okta

Integrations

Active Directory
Microsoft Azure
Okta
Claim DualDesk and update features and information
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