Dispatch Direct vs. SmartServ Comparison


Dispatch Direct	SmartServ 1.0 out of 5 stars
Learn More about Dispatch Direct Update Features for Dispatch Direct	Learn More about SmartServ Update Features for SmartServ	Add To Compare	Add To Compare

Dispatch Direct	SmartServ
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Dispatch Direct: About Dispatch Direct provides the tools your company needs to fully and efficiently manage your Field Service operations, including scheduling, planned maintenance contracts, customer equipment, proposals, invoicing and more. The high degree of configuration options and availability of further customization allows for a system tailored to your organizations unique needs and requirements. Operational Information can be easily shared across your organization. Customized data grids and reports allow for quick and easy analysis of your companies operations.	SmartServ: About Our software is configured for family-owned field service businesses to automate operations, communication & jobs. Gain insights of your biggest income drivers with dashboard and reports. Identify best performers in your office and field staff. Track jobs, tickets, memberships sold, revenue generated & missed. Eliminate double entry & manual work with Quickbooks auto-sync. track all technicians, job hours, payroll. See every customer’s history with call integration. With the digitized process techs can upload notes, images & checklists for any job. Instant customer information & invoices on the field. Collect payments on job completion. With our field service management software, schedule in seconds, categorize jobs, and know each technician’s availability. Save time and dollars with a real-time dispatch screen while maintaining clear communication between techs and the back-office.
Dispatch Direct: Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	SmartServ: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Dispatch Direct: Audience Organizations searching for an advanced Service Dispatch solution	SmartServ: Audience Field service businesses seeking a solution to facilitate their work
Dispatch Direct: Support Phone Support Supported 24/7 Live Support Supported Online Supported	SmartServ: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Dispatch Direct: API Offers API Not Supported	SmartServ: API Offers API Not Supported
Dispatch Direct: Screenshots and Videos View more images or videos	SmartServ: Screenshots and Videos View more images or videos
Dispatch Direct: Pricing $4,995 one-time payment Free Version Not Supported Free Trial Not Supported	SmartServ: Pricing No information available. Free Version Not Supported Free Trial Supported
Dispatch Direct: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	SmartServ: Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
	SmartServ: Pros & Cons from Real Users Pros NONE, they were great at selling us on a dream. They were great at making promises that they could not provide. We kept getting the excuses... "We are beta testing it!" Cons They demanded that we pay 3 years in advance to use their software. We have a contract releasing funds if we decided to not go with their software. We canceled and now they will not return our phone calls or emails!!!
Dispatch Direct: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	SmartServ: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Dispatch Direct: Company Information Dispatch Direct Founded: 1998 United States www.dispatchdirect.com	SmartServ: Company Information SmartServ Founded: 2017 United States www.smartserv.io
Dispatch Direct: Alternatives Wello Solutions	SmartServ: Alternatives BuildOps 4.9 out of 5 stars
Dispatch Direct: Smart Service My Service Depot	SmartServ: ServiceTrade
Dispatch Direct: Simpro	SmartServ: FieldEdge Xplor
Dispatch Direct: Jobi	SmartServ: ReachOut Suite Fingent
Dispatch Direct: FieldPulse View All	SmartServ: RazorSync View All
Dispatch Direct: Categories Field Service Management Supported HVAC Supported Service Dispatch Supported Tradesman Job Management Supported	SmartServ: Categories Field Service Management Supported Fire Inspection Supported HVAC Supported Service Dispatch Supported Tradesman Job Management Supported
Dispatch Direct: Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Not Supported Inventory Management Supported Mobile Access Not Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Not Supported Quotes / Estimates Supported Routing Not Supported Scheduling Supported Service History Tracking Not Supported Technician Management Not Supported Work Order Management Not Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Not Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Not Supported Routing Not Supported Scheduling Supported Self Service Portal Not Supported Service History Tracking Supported Technician Management Not Supported Work Order Management Supported	SmartServ: Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Not Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Not Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Not Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported
Dispatch Direct: Integrations No info available.	SmartServ: Integrations No info available.
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