Discuss.io vs. InMoment Comparison


Discuss.io 5.0 out of 5 stars	InMoment
Learn More about Discuss.io Update Features for Discuss.io	Learn More about InMoment Update Features for InMoment	Add To Compare	Add To Compare

Discuss.io	InMoment
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Discuss.io: About Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.	InMoment: About Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.
Discuss.io: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	InMoment: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Discuss.io: Audience Enterprise Brands & Agencies	InMoment: Audience Companies that want to learn and improve experiences of employees and customers
Discuss.io: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	InMoment: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Discuss.io: API Offers API Not Supported	InMoment: API Offers API Not Supported
Discuss.io: Screenshots and Videos View more images or videos	InMoment: Screenshots and Videos View more images or videos
Discuss.io: Pricing Flexible Free Version Not Supported Free Trial Not Supported	InMoment: Pricing No information available. Free Version Not Supported Free Trial Not Supported
Discuss.io: Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 4.8 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	InMoment: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Discuss.io: Pros & Cons from Real Users Pros Responsive; listened to our goals and helped us develop a strategy to meet them; recruited exactly the people we wanted and had a Plan B in place in case some didn't show; recordings and transcripts that enabled us to pinpoint the conversations and quotes we needed for our report. Overall very satisfied and would recommend to others -- as others did with us! As a ‘solo-preneur’ moderator, I rely on my facilities and tech partners to make things efficient and easy to use for me as well as my observers and recruiters. I’ve completed a dozen or so projects at this point and really appreciate how Discuss.io listens to us and what we need and keeps improving on the experience. One of my favorite parts in the ability to have a customized video tech question, tech check and confirmation email scripts to fit each project and align with my recruiters. The ability to quickly find key topics with the videos makes report writing less time consuming. -Great tech support to get participants logged on. -Easy to invite participants, moderators, observers. -Seamless sharing of stimuli, whiteboards etc. -Timely turnaround on getting video recordings. I have used discuss.io numerous times and it has gotten better and better. The Tech support is outstanding and key to the success. Everyone is so friendly, on-time, proactive and capable. The platform is user friendly. And, most importantly, there is zero delay (unlike Zoom or Teams). Cons Occasionally some of the participants had connectivity issues; Discuss.io should ensure that all browsers can function on their platform. Just like all machine transcripts, there’s a lot of errors - especially on technical data for a category. I wish there was a way (and maybe there is) to correct the transcripts and have the algorithm ‘learn’ category lingo. -Machine transcriptions aren't very good. There are more bells and whistles that could be added or improved upon like an easel in-real time feature, simplicity of participant writing on the documents (they struggle), more efficient way to download saved screen shots.
Discuss.io: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	InMoment: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Discuss.io: Company Information Discuss.io Founded: 2012 United States discuss.io	InMoment: Company Information InMoment Founded: 2002 United States inmoment.com
Discuss.io: Alternatives flowres flowres.io 5.0 out of 5 stars	InMoment: Alternatives Sogolytics 4.7 out of 5 stars
Discuss.io: VidPopup Atlas Web Solutions 5.0 out of 5 stars	InMoment: Semeon Analytics
Discuss.io: Voxpopme	InMoment: Medallia 5.0 out of 5 stars
Discuss.io: weseethrough	InMoment: SurveySparrow 4.3 out of 5 stars
Discuss.io: Indeemo View All	InMoment: Feedbackly 5.0 out of 5 stars View All
Discuss.io: Categories Consumer Video Feedback Supported Customer Experience Supported Customer Feedback Supported Market Research Supported Qualitative Data Analysis Supported User Research Supported Video Interviewing Supported	InMoment: Categories 360 Degree Feedback Supported Customer Experience Supported Customer Feedback Supported Experience Management Supported Market Research Supported NPS Supported User Research Supported
Discuss.io: Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Not Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Not Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Market Research Features Benchmarking Not Supported Compensation Management Supported Data Management Supported Email / Online Not Supported Face-to-Face Not Supported Panel Management Supported Paper-Based Not Supported Phone-Based Supported Sample Management Supported Statistical Analysis Not Supported Survey Management Not Supported Show More Features Qualitative Data Analysis Features Annotations Not Supported Collaboration Not Supported Data Visualization Not Supported Media Analytics Not Supported Mixed Methods Research Not Supported Multi-Language Supported Qualitative Comparative Analysis Supported Quantitative Content Analysis Supported Sentiment Analysis Supported Statistical Analysis Not Supported Text Analytics Supported User Research Analysis Supported Video Interviewing Features Archiving Supported Candidate Portal Supported Feedback Management Supported Invitations Supported One-on-One Interviews Supported Panel Interviews Supported Practice Sessions Supported Question Bank Supported Recording Supported Scoring Supported Virtual / Pre-Recorded Interviews Supported
Discuss.io: Integrations Adobe Marketo Engage Not Supported Allego Not Supported Alterna CX Not Supported Booking.com Not Supported Facebook Not Supported Foursquare Not Supported Glassdoor Not Supported Google Business Profile Not Supported Hg Mercury CRM Not Supported Meltano Not Supported Microsoft Dynamics 365 Not Supported Salesforce Not Supported ServiceNow Not Supported Startdeliver Not Supported Tripadvisor Not Supported Trustpilot Not Supported Twilio Not Supported Workday HCM Not Supported X (Twitter) Not Supported Zendesk Not Supported Show More Integrations View All 1 Integration	InMoment: Integrations Adobe Marketo Engage Supported Allego Supported Alterna CX Supported Booking.com Supported Facebook Supported Foursquare Supported Glassdoor Supported Google Business Profile Supported Hg Mercury CRM Supported Meltano Supported Microsoft Dynamics 365 Supported Salesforce Supported ServiceNow Supported Startdeliver Supported Tripadvisor Supported Trustpilot Supported Twilio Supported Workday HCM Supported X (Twitter) Supported Zendesk Supported Show More Integrations View All 29 Integrations
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