Related Products
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About
Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace.
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About
Frank is a cloud-based customer research platform that helps product and growth teams collect qualitative feedback through AI-moderated voice interviews. Teams create interview guides, share interview links, and embed an interview widget on a website or app. During a conversation, Frank asks follow-up questions based on a participant’s responses, then transcribes and organizes discussions into summaries, themes, sentiment, and highlights linked to source conversations. Teams use it for customer discovery, product and concept research, onboarding, feature feedback, customer experience, and churn research. Interviews can be conducted in more than 30 languages. Frank also provides a REST API and an MCP connector for compatible AI tools, allowing teams to access research data from supported tools.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise Brands & Agencies
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Audience
Frank is built for SaaS founders, product managers, UX researchers, product marketers, and growth managers who need direct customer feedback to guide product and business decisions.
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingFlexible
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$59/month
Starter is $59/month billed monthly, or $49/month billed annually. A free plan includes 60 voice minutes per month. Paid plans include a 14-day free trial.
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationDiscuss.io
Founded: 2012
United States
discuss.io
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Company InformationFrank
Founded: 2026
United States
www.hifrank.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Feedback Features
Alerts / Notifications
Not Supported
Behavior Analytics
Not Supported
Bug Reports
Not Supported
Community Feedback Tools
Not Supported
Live Chat
Not Supported
Negative Feedback Management
Not Supported
Net Promoter Score (NPS)
Not Supported
Screenshot / Screen Capture
Supported
Surveys
Supported
User Testing Tools
Supported
Video Feedback
Supported
Visual Feedback Tools
Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Market Research Features
Benchmarking
Not Supported
Compensation Management
Supported
Data Management
Supported
Email / Online
Not Supported
Face-to-Face
Not Supported
Panel Management
Supported
Paper-Based
Not Supported
Phone-Based
Supported
Sample Management
Supported
Statistical Analysis
Not Supported
Survey Management
Not Supported
Qualitative Data Analysis Features
Annotations
Not Supported
Collaboration
Not Supported
Data Visualization
Not Supported
Media Analytics
Not Supported
Mixed Methods Research
Not Supported
Multi-Language
Supported
Qualitative Comparative Analysis
Supported
Quantitative Content Analysis
Supported
Sentiment Analysis
Supported
Statistical Analysis
Not Supported
Text Analytics
Supported
User Research Analysis
Supported
Video Interviewing Features
Archiving
Supported
Candidate Portal
Supported
Feedback Management
Supported
Invitations
Supported
One-on-One Interviews
Supported
Panel Interviews
Supported
Practice Sessions
Supported
Question Bank
Supported
Recording
Supported
Scoring
Supported
Virtual / Pre-Recorded Interviews
Supported
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Integrations
ChatGPT
Not Supported
Claude
Not Supported
Codex CLI
Not Supported
Cursor
Not Supported
Desktop.com
Supported
Gemini
Not Supported
Microsoft Copilot
Not Supported
Model Context Protocol (MCP)
Not Supported
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Integrations
ChatGPT
Supported
Claude
Supported
Codex CLI
Supported
Cursor
Supported
Desktop.com
Not Supported
Gemini
Supported
Microsoft Copilot
Supported
Model Context Protocol (MCP)
Supported
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