Discourse vs. Gainsight Comparison


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About Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement. Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence. Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.	About Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations that want to create a robust online community forum	Audience Product owners who want to understand user behavior and increase product adoption
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $100 per month Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Simple and clean user interface Open Source Excellent notification feature Security features - Single Sign On, Spam filter, 2FA Plugin support Trust level & badge system Mobile-support ready Cons Full feature set plans are costly, there should be more tiers for small scale usage.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Discourse Founded: 2013 USA www.discourse.org	Company Information Gainsight Founded: 2009 United States www.gainsight.com
Alternatives Open Social	Alternatives Pendo
Forem	Alida
Simple Machines Forum (SMF) Simple Machines Forum	atEaseAI
Threado	CustomerGauge
HedgeDoc View All	Totango View All
Categories Community Supported	Categories AI Customer Success Supported Churn Prevention Supported Customer Retention Supported Customer Revenue Optimization (CRO) Supported Customer Satisfaction Supported Digital Adoption Platforms Supported Mobile App Analytics Supported Personalization Supported Product Analytics Supported Product Management Supported Revenue Operations Supported Survey Supported UX Supported Web Analytics Supported
Show More Features Community Features Content Management Not Supported Content Moderation Supported Discussions / Forums Supported Event Management Not Supported Group Management Not Supported Ideation / Crowdsourcing Not Supported Member Directory Supported Membership Management Not Supported Social Media Management Not Supported Website Management Not Supported White Label Not Supported	Show More Features Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported Digital Adoption Platforms Features Audience Segmentation Supported Content Creation Not Supported Contextual Guidance Supported Data Validation Not Supported In-App Training Supported Launch Management Supported Multi-Language Not Supported Self Service Tools Supported Surveys & Feedback Supported User Onboarding Supported Mobile App Analytics Features A/B Testing Supported Channel Attribution Supported Cohort Analysis Supported Funnel Analysis Supported In-App Events Tracking Supported Push Notifications Supported Retention Tracking Supported Revenue Tracking Not Supported Uninstall Tracking Supported Personalization Features A/B Testing Not Supported Abandoned Cart Saver Not Supported Account Based Marketing Not Supported Behavioral Targeting Supported Campaign Segmentation Not Supported Content Analytics Supported Contextual Targeting Not Supported Customer Profiles Not Supported Experience Management Supported Recommendation Engine Not Supported Website Personalization Supported Product Management Features Collaboration Not Supported Feedback Collection Supported Idea Management Not Supported Milestone Tracking Not Supported Prioritization Not Supported Product Roadmapping Not Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Not Supported Paper Survey Not Supported Question Branching Supported Question Library Not Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Not Supported Unmoderated Testing Not Supported Usability Testing Not Supported User Journeys Supported User Research Not Supported Web Analytics Features Campaign Management Not Supported Conversion Tracking Not Supported Form Analytics Not Supported Goal Tracking Supported Keyword Tracking Not Supported Multiple Site Management Not Supported Pageview Tracking Supported Referral Source Tracking Not Supported Site Search Tracking Not Supported Time on Site Tracking Not Supported User Interaction Tracking Supported
Integrations Google Analytics Supported Motileo Supported Nango Supported Slack Supported Stackreaction Supported Zendesk Supported 1mind Not Supported Adobe Marketo Engage Not Supported Bitergia Analytics Supported Causal Not Supported Commsor Supported EasySendy Pro Supported Facebook Supported Kleene Not Supported Momentum Not Supported Patreon Supported Pipedream Supported SeaTicket Supported Sturdy Not Supported TheLoops Not Supported Show More Integrations View All 66 Integrations	Integrations Google Analytics Supported Motileo Supported Nango Supported Slack Supported Stackreaction Supported Zendesk Supported 1mind Supported Adobe Marketo Engage Supported Bitergia Analytics Not Supported Causal Supported Commsor Not Supported EasySendy Pro Not Supported Facebook Not Supported Kleene Supported Momentum Supported Patreon Not Supported Pipedream Not Supported SeaTicket Not Supported Sturdy Supported TheLoops Supported Show More Integrations View All 77 Integrations
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