DisasterLANBuffalo Computer Graphics
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WebFirstRTI Software
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Related Products
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About
Buffalo Computer Graphics’ DisasterLAN (DLAN) emergency management platform provides tools for shared situational awareness, workflow-based information management, and real-time communication. Our secure, web-based tools will help your team manage all stages of the emergency management process.
DLAN includes user-friendly tools for: task, mission, and resource management; secure interoperable communications; workflow-based information management; customizable real-time status boards; asset & finance tracking; Incident Action Plan & Situation Report creation; after-action reports; and daily operations.
DLAN software is available as a traditional on-premise installation or as a cloud hosted service. As an incident grows in size, additional personnel can be brought in quickly, including outside stakeholders and personnel from supporting agencies, with no additional per user fees.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
emergency management, healthcare, transportation, utilities, education, and corporate
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBuffalo Computer Graphics
Founded: 1982
United States
www.buffalocomputergraphics.com/IM/DLAN
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Categories |
Categories |
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Emergency Notification Features
Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
ArcGIS
X (Twitter)
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