DingTalk vs. Slack Comparison


DingTalk Alibaba	Slack Salesforce	+	+
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We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. 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About DingTalk, an innovative teamwork App by Alibaba Group. A powerful communication and collaboration platform used by millions of enterprises and organizations. By using latest mobile and cloud technology, DingTalk provides message, voice and video communication, workflow management and office automation functions to teams and enterprises of various sizes. With a built-in enterprise address book, users can easily initiate chats or voice and video conference as well as secured group chats with members of their organization. DingTalk is a powerful all-in-one teamwork platform: [Team Space]: DingTalk provides multiple powerful tools for teamwork, including company address book based group chat, message read/unread status, team document sharing, message to task/meeting/notification conversion, etc. [Task Management]: Manage all your tasks, meetings, and events easily, and synchronize your local calendar events into a unified schedule view.	About Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies looking for a enterprise communication and collaboration platform that allows remote working communication without interruption	Audience Slack supports a wide range of customers, from two-person startups to Fortune 10 companies. Approximate 77% of the Fortune 100 uses Slack.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $6.67 per user per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.6 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.7 / 5 support 4.6 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Alibaba United States us.alibabacloud.com	Company Information Salesforce Founded: 1999 United States slack.com
Alternatives Lark ByteDance	Alternatives Dropbox
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Zoom Team Chat Zoom Communications	Pronto
Chatwork ChatWork	Microsoft Teams Microsoft
JioChat Reliance Jio Platforms View All	Flock View All
Categories Collaboration Messaging Team Chat	Categories Collaboration Employee Communication Tools Internal Communications Messaging Remote Work Screen Sharing Team Chat Team Communication Unified Communications Video Conferencing Web Conferencing
	Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Messaging Features End-to-End Encryption (E2EE) File Sharing Groups / Channels Payments Search / Filter Self-Destructing Messages Stickers / GIFs Threaded Discussion Video Conferencing Voice Calling Team Chat Features End-to-End Encryption (E2EE) File Sharing Groups / Channels Payments Search / Filter Self-Destructing Messages Stickers / GIFs Threaded Discussion Video Conferencing Voice Calling Show More Features Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations All-in-One Messenger Bika.ai Bytebase Gogs Rambox Shift API Science AbcSubmit BeSafe Cobot Feedbuck GoProof Joget DX LeadMagic Lightup Lime CRM Mule ESB Oki-Toki Refold Todoist Show More Integrations View All 7 Integrations	Integrations All-in-One Messenger Bika.ai Bytebase Gogs Rambox Shift API Science AbcSubmit BeSafe Cobot Feedbuck GoProof Joget DX LeadMagic Lightup Lime CRM Mule ESB Oki-Toki Refold Todoist Show More Integrations View All 4458 Integrations
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