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About

Dimension Labs is a customer observability and language data infrastructure platform built to turn unstructured conversational data from sources like chat, email, voice, surveys, and social media into structured, analytics-ready insights. It eliminates the need for manual tagging by using AI-driven enrichment and dynamic labeling to surface evolving themes, customer sentiment, escalation causes, and feature requests. By unifying omni-channel inputs under a common model, the platform supports real-time dashboards, drill-downs, and context-aware analytics, letting teams explore root causes, monitor emerging trends, and connect conversation metrics with business outcomes. Dimension Labs integrates via APIs or one-click connectors with chat tools, CRMs, contact centers, surveys, and social platforms, allowing seamless ingestion from sources like Intercom, Twilio, Slack, and more.

About

NovaceneAI offers a platform that automates the transformation of unstructured text data into actionable insights at scale using artificial intelligence. The platform provides data engineers and data scientists with complete control through a flexible RESTful API and a powerful interface, while also offering a user-friendly web-based experience for business analysts. It features theme-based analysis to track theme-specific sentiment, allowing users to extract experience areas from open-ended comments and measure sentiment in context. The platform is designed to reduce the manual effort involved in organizing unstructured data, enabling analysts to focus more on deriving valuable insights. NovaceneAI has been trusted by leading organizations, including KPMG, ArgylePR, Advanced Symbolics, ListedTech, Laval University, and Toronto Metropolitan University, to improve efficiencies and achieve consistent, systematic results.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer experience, data analytics, and insights teams seeking a tool to turn unstructured customer interactions into actionable intelligence

Audience

Organizations in need of a tool to automate the processing and analysis of unstructured text data to gain insights

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Dimension Labs
United States
www.dimensionlabs.io

Company Information

NovaceneAI
Founded: 2020
Canada
novacene.ai/

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Categories

Categories

Integrations

8x8 Supported
Ada Supported
Amazon Connect Supported
Amazon Lex Supported
Avaya Cloud Office Supported
Cognigy.AI Supported
Facebook Messenger Supported
Google Analytics Supported
Intercom Supported
Kik Supported
Kore.ai Supported
LiveChat Supported
Medallia Supported
Qualtrics XM Platform Supported
QuestionPro Supported
Rasa Supported
Salesforce Supported
Slack Supported
Twilio Supported
Zendesk Supported

Integrations

8x8 Not Supported
Ada Not Supported
Amazon Connect Not Supported
Amazon Lex Not Supported
Avaya Cloud Office Not Supported
Cognigy.AI Not Supported
Facebook Messenger Not Supported
Google Analytics Not Supported
Intercom Not Supported
Kik Not Supported
Kore.ai Not Supported
LiveChat Not Supported
Medallia Not Supported
Qualtrics XM Platform Not Supported
QuestionPro Not Supported
Rasa Not Supported
Salesforce Not Supported
Slack Not Supported
Twilio Not Supported
Zendesk Not Supported
Claim Dimension Labs and update features and information
Claim Dimension Labs and update features and information
Claim NovaceneAI and update features and information
Claim NovaceneAI and update features and information