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About

With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are, whenever they need you. DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!

About

Get more sales with personalized email marketing. SmartrMail provides all the tools for your e-commerce store to get more sales from email marketing. Easy-to-use automation, beautiful newsletters and advanced segmentation. SmartrMail also analyses your customers’ purchase history and browsing behaviour to deliver automated, individual personalized emails. We send your customers the products they’ll like, at the right time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a no-code platform that combines AI integrations and workflows to make their customers, team, and inbox happy.

Audience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$29/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • SmartrMail makes automated processed email marketing simple drag and drop to edit the design the templates Provides great insights about campaign engagement.
  • SmartrMail is an automated and simplified email marketing tool. It gives you easy to start your email campaign with appealing pre-built email templates. The email can be scheduled and personalized.
  • Simple to use interface. Product recommendation emails which are an excellent feature - presenting your subscribers with products they are most likely to purchase. The staff are fantastic at SmartrMail and are continually moving forward to enhance the program for their users.
  • Amazing support staff and willingness to help an expand the platform
  • Everything. It makes writing a marketing email so easy. You can embed products easily simply by typing the SKU/name. You can easily see how many sales you got per email with easy to read stats. Fantastic support too. It is so much easier to use than Mailchimp.

Cons

  • Take more time to deliver the email. Recommended.
  • It's a great tool for email marketing campaigns. No cons.
  • There is nothing I don't like about the software or the service.
  • There are some limitations with customer segment
  • I haven't encountered anything yet that I don't like.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

DigitalGenius
Founded: 2014
United Kingdom
www.digitalgenius.com

Company Information

SmartrMail
Founded: 2016
www.smartrmail.com

Alternatives

Alternatives

Mailpro

Mailpro

Maxony
PureClarity

PureClarity

PureClarity Technologies
Saleor

Saleor

Saleor Commerce
Campaigner

Campaigner

j2 Global

Categories

Categories

Artificial Intelligence Features

Chatbot Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Not Supported
Multi-Language Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Not Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Integrations

Shopify Supported
Axis LMS Not Supported
Causal Not Supported
Google Supported
Google Sheets Supported
Kixie PowerCall & SMS Not Supported
Magento Supported
OneShot Supported
Pandium Not Supported
Personizely Not Supported
Playable Not Supported
Radiance Labs Not Supported
Retention.com Not Supported
Salesforce Supported
Zendesk Supported

Integrations

Shopify Supported
Axis LMS Supported
Causal Supported
Google Not Supported
Google Sheets Not Supported
Kixie PowerCall & SMS Supported
Magento Not Supported
OneShot Not Supported
Pandium Supported
Personizely Supported
Playable Supported
Radiance Labs Supported
Retention.com Supported
Salesforce Not Supported
Zendesk Not Supported
Claim DigitalGenius and update features and information
Claim DigitalGenius and update features and information
Claim SmartrMail and update features and information
Claim SmartrMail and update features and information