DialerAI vs. XCALLY Comparison


DialerAI Star2Billing S.L. (ESB65173742)	XCALLY Xenialab	+	+
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About Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.		About XCALLY is a simple, scalable and fast to deploy Omnichannel Contact center software. In addition to Omnichannel modules, it provides lots of tools fundamental for your call center activities: - IVR designer, Predictive Dialer, Scripting tool, Dashboards, Realtime panels and Analytics for administrator and supervisors; - WebRTC, Windows softphone and Omnichannel unified web GUI for agents. XCALLY is integrated via API with several external products, providers and technologies, like CRM, ticketing systems, AI tools, bots, TTS, ASR, social media and messaging apps.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses and call centers with national or international calling needs		Audience XCALLY is the complete solution for Omnichannel call centers and contact centers
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $199.00/month Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.7 / 5 Read all reviews
		Pros & Cons from Real Users Pros XCALLY helps us track all the customer information in one place! It replaced our existing phones since we are now working from home. The Xcally team was able to bring our other phone number. What's more is that we now have SMS and a smart call queue that manages a lot of customer questions without us having to pick up the phone. xCally have a great single user interface, they cover all media types with the inclusion of their open channel to design your own custom channels, excellent IVR configurator with easy integration and extensive feature options. The core features include everything that a Contact Center would require and include most of the commonly used native integrations for CRM/ERP/Ticketing solutions. The custom integration abilities exceed most systems I have come across and are predominantly able to be configured via the GUI. Their included softphone / agent control bar is superior to any other I have experienced, being discrete and always visible. xCally is a perfect solution for SMB to enterprise Contact Center solutions and highly recommended. It's omnichannel. No need for additional windows or apps. Voice, SMS, web chat, Email, FAX and social media in one place. It works in a web browser so there is nothing to download and nothing to install. It has out of the box integration to business critical apps and has a very well documented API. It has visual IVR designer with text to speech and speech recognition. It has artificial intelligence connectors so it's easy to build voicebots and chatbots or even run sentimental analysis reports on call recordings. Cons Nothing really. The system was fast and easy to install, and the team was great to understand what we needed to do, and got it done quickly. There is little to dislike about xCally however the real-time and historic reporting abilities could be enhanced, and the scalability can be challenging. I have no doubt that future enhancements will address this. Since XCALLY is more like a toolbox somethings are not built in or ready to use and i had to build them but it was a breeze.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Star2Billing S.L. (ESB65173742) Founded: 2009 Spain dialer.ai/landing/		Company Information Xenialab Founded: 2007 Italy www.xcally.com
Alternatives Dialfire cloud IT Services		Alternatives uContact net2phone
Voiso		Voiso
ConneXio		CloudTalk
wolkvox Microsyslabs		ConneXio
CloudTalk View All		wolkvox Microsyslabs View All
Categories AI Call Center AI Dialers Auto Dialer Call Center IVR Predictive Dialer Sales Dialers Voice Broadcasting		Categories AI Call Center AI Dialers Auto Dialer Business Phone Systems Call Center Communications IVR Predictive Dialer Sales Dialers
Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management		Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing
Integrations Amazon Lex Chatdesk Dialogflow Facebook Freshdesk Freshsales Microsoft Dynamics 365 Microsoft Teams PayPal Plivo Salesforce ServiceNow Sugar Sell Telegram Twilio Viber Video RTC WhatsApp X (Twitter) Zoho CRM Show More Integrations View All 1 Integration		Integrations Amazon Lex Chatdesk Dialogflow Facebook Freshdesk Freshsales Microsoft Dynamics 365 Microsoft Teams PayPal Plivo Salesforce ServiceNow Sugar Sell Telegram Twilio Viber Video RTC WhatsApp X (Twitter) Zoho CRM Show More Integrations View All 20 Integrations
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