Dialaxy

Dialaxy

Dialaxy Inc.
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Voicelogic is a full service house for marketing communications. All services include free data scrubbing, free duplicate removal, and some free web scraping or extraction services depending on your campaign. These are just some of the free services available to you during your campaign. Since 1993 VoiceLogic has been a pioneer in the area of new marketing technologies, providing highly effective Call Center services for the purposes of generating sales, business leads, and event attendance. We offer a host of innovative messaging solutions that include voice, fax and email broadcasting, voicecasting, voicemail courier, pollcast, and voicemail relay. Unique business-to-consumer and business-to-business marketing tools. Computer telephony services and marketing solutions for the business sector. Communication software and services for successful marketing and business growth. Ringless messaging, live hot transfer, electronic lead transfer, operator guided voicemail courier and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Brands and businesses requiring a marketing communication solution to optimize their call center services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 4.4 / 5
design 4.3 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • What stands out most is how simple the platform is to use. Features like virtual numbers, smart call routing, and caller ID help us handle customer calls more efficiently and reduce missed connections. Everything is easy to find, and new team members can get started without much training.
  • Dialaxy has been a dependable communication platform for our team. The call quality is consistent, and it's easy to manage conversations with clients throughout the day. Features like call routing make sure calls reach the right person, which has helped us respond faster and keep communication organized. The interface is straightforward, so our team was able to start using it without much of a learning curve.
  • At Ombryo, we handle a high volume of communication, and the SMS filters feature has been a game changer for us. It allow our team to automatically categorize incoming messages and filter out the noise, ensuring that we never miss critical client inquiries. This level of organization has significantly improved our response times and overall team efficiency. It's a very practical tool for any team that need to stay organized while managing multiple conversations.
  • What I like most about Dialaxy is its call routing and call analytics features. Call routing helps direct calls to the right team members quickly, while call analytics gives us useful insights into call performance. These features have made communication much easier for our team.
  • Honestly, Dialaxy is a lifesaver for us. The HubSpot integration instantly shows us the client's ICT history when they call, and the crystal clear call recording make it incredibly easy for our writers to capture project details without missing a beat.

Cons

  • The platform has worked well for us overall. If there's one area for improvement, it would be more filtering and customization options in the analytics and reporting section. It would make tracking communication trends even more useful as teams grow.
  • The overall experience has been good. The only improvement I'd like to see is support for more third party integrations and additional customization options.
  • I would like to see more advance reporting features to help us analyze that data from our filtered messages more deeply.
  • The platform works well overall, but I would like to see more customization options in the analytics dashboard and a few improvements to the user interface.
  • The desktop web application can occasionally experience can occasionally experience minor interface lag during peak traffic hours, though it thankfully doesn't drop calls. We also hope to see deeper SMS automation tools in the future so we can easily send out bulk visa deadline alerts to our applicants.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

VoiceLogic
Founded: 1993
Canada
voicelogic.com

Alternatives

Alternatives

Callbot

Callbot

Callbot App
Slybroadcast

Slybroadcast

MobileSphere
VoiceDrop

VoiceDrop

VoiceDrop.ai

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
RingCasting
Zoho CRM

Integrations

HubSpot CRM
RingCasting
Zoho CRM
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