Dialaxy

Dialaxy

Dialaxy Inc.
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Transform your sales with the only platform for hiring remote sales experts, monitoring and managing your team, tracking outcomes, and measuring success. An “in-house” team that works remotely. With no commitment, no minimums, and no long-term contracts, it’s easy to rapidly scale your team. Unlike generic talent sites, Overpass focuses 100% on remote sales reps with experience in 100+ industries. The result is faster recruitment time, a shorter learning curve, greater rep longevity, and a healthier bottom line. In one web-based application, your remote reps access leads, view scripts, make calls, send emails, and report outcomes. No spending big bucks on calling infrastructure. You improve accountability while raising profits. From your web browser, perform live call monitoring and provide feedback during or after calls, for ongoing training and constant growth. Regardless of where your remote reps are located, you’re always in control.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Companies in search of a solution for hiring remote sales experts, and manage their team

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

$160 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 4.4 / 5
design 4.3 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • What stands out most is how simple the platform is to use. Features like virtual numbers, smart call routing, and caller ID help us handle customer calls more efficiently and reduce missed connections. Everything is easy to find, and new team members can get started without much training.
  • Dialaxy has been a dependable communication platform for our team. The call quality is consistent, and it's easy to manage conversations with clients throughout the day. Features like call routing make sure calls reach the right person, which has helped us respond faster and keep communication organized. The interface is straightforward, so our team was able to start using it without much of a learning curve.
  • At Ombryo, we handle a high volume of communication, and the SMS filters feature has been a game changer for us. It allow our team to automatically categorize incoming messages and filter out the noise, ensuring that we never miss critical client inquiries. This level of organization has significantly improved our response times and overall team efficiency. It's a very practical tool for any team that need to stay organized while managing multiple conversations.
  • What I like most about Dialaxy is its call routing and call analytics features. Call routing helps direct calls to the right team members quickly, while call analytics gives us useful insights into call performance. These features have made communication much easier for our team.
  • Honestly, Dialaxy is a lifesaver for us. The HubSpot integration instantly shows us the client's ICT history when they call, and the crystal clear call recording make it incredibly easy for our writers to capture project details without missing a beat.

Cons

  • The platform has worked well for us overall. If there's one area for improvement, it would be more filtering and customization options in the analytics and reporting section. It would make tracking communication trends even more useful as teams grow.
  • The overall experience has been good. The only improvement I'd like to see is support for more third party integrations and additional customization options.
  • I would like to see more advance reporting features to help us analyze that data from our filtered messages more deeply.
  • The platform works well overall, but I would like to see more customization options in the analytics dashboard and a few improvements to the user interface.
  • The desktop web application can occasionally experience can occasionally experience minor interface lag during peak traffic hours, though it thankfully doesn't drop calls. We also hope to see deeper SMS automation tools in the future so we can easily send out bulk visa deadline alerts to our applicants.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Overpass
Founded: 2014
United States
www.overpass.com

Alternatives

Alternatives

ILEADS

ILEADS

Instant Leads
iCapture

iCapture

Cvent

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

HubSpot CRM
Zoho CRM

Integrations

HubSpot CRM
Zoho CRM
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