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About

Dial 72 is an AI receptionist platform designed specifically for HVAC contractors. The platform helps HVAC businesses handle inbound customer calls when office staff are busy, unavailable, or off duty. Dial 72 can answer calls, gather service information, schedule appointments, recognize urgent situations, and help maintain a consistent customer experience throughout the day and after normal business hours. Core capabilities include: - 24/7 AI call answering - HVAC service intake - Appointment scheduling - Emergency escalation - Maintenance-plan recognition - Replacement-lead identification - English and Spanish conversations - Two-way customer communication - Calendar integration - CRM and field-service workflow integration Dial 72 is designed around the language and operational requirements of HVAC companies rather than functioning as a generic receptionist tool.

About

FieldInsight (previously Scheduleflow) is a complete scheduling and job management software solution for field service businesses. With FieldInsight, small to medium-sized HVAC businesses can quickly keep track of recurring jobs, call-backs, and service jobs through the platform's live calendar and runsheet. FieldInsight also offers a simple to use invoicing and quoting solution to help field service businesses get paid sooner and faster.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HVAC contractors, Heating and cooling companies, Residential HVAC businesses, HVAC service departments, HVAC dispatch teams, Small and midsize, HVAC companies

Audience

HVAC service businesses with 1 to 150 technicians

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$95/month
Free Version
Free Trial

Pricing

$50.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dial 72
Founded: 2026
United States
dial72.com

Company Information

FieldInsight
Founded: 2009
Australia
www.fieldinsight.com/scheduleflow

Alternatives

Alternatives

2GO Mobile

2GO Mobile

2GO Mobile Solutions
FieldEdge

FieldEdge

Xplor

Categories

Categories

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Integrations

MYOB
QuickBooks Online
QuickBooks Online Advanced
Xero

Integrations

MYOB
QuickBooks Online
QuickBooks Online Advanced
Xero
Claim Dial 72 and update features and information
Claim Dial 72 and update features and information
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Claim FieldInsight and update features and information