Dewey

Dewey

Dewey Labs
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About

Dewey is a full-service AI platform that turns expert content libraries into conversational Q&A for audiences. Every answer is sourced exclusively from the customer's approved content — never the open internet — with full citations back to the original source material. Dewey's closed-loop architecture eliminates hallucinations by design. Experts maintain editorial control: pre-write answers to critical questions, lock responses on sensitive topics, and set boundaries where the AI says "I don't know" rather than guessing. An analytics dashboard and Knowledge Requests queue surface what audiences are actually asking, turning unanswered questions into content opportunities. Deployed across health, parenting, civic journalism, education, and publishing — including organizations where getting the answer wrong has real consequences. 1M+ answers served across 30+ live knowledge bases. Dewey is full-service: we build, deploy, and manage every implementation.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Content-rich organizations, expert-led brands, publishers, nonprofits, healthcare organizations, and newsrooms that need their audience to get expert-sourced answers rather than generic AI responses.

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dewey Labs
Founded: 2023
United States
www.askdewey.com

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
KnowledgeIQ

KnowledgeIQ

Knosys
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk

Integrations

Genesys Cloud CX
Microsoft Teams
NiCE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Claim Dewey and update features and information
Claim Dewey and update features and information
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Claim livepro and update features and information