Devolutions GatewayDevolutions
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HelpWireElectronic Team, Inc.
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Related Products
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About
Traditional remote access tools like VPNs (Virtual Private Network) can introduce complexity, performance issues, and security gaps. Devolutions Gateway offers a safer alternative: lightweight, memory-safe tunnels that open only when needed. Whether you're managing external contractors or remote IT teams, sessions are relayed securely without exposing backend servers.
Gateway supports RDP (Remote Desktop Protocol), SSH (Secure Shell), VNC (Virtual Network Computing), PowerShell, and more—all brokered through just-in-time (JIT) access using pre-authorized tokens.
The Remote Access Management package adds everything needed: Devolutions Launcher for one-click access, Hub or Server for storing and controlling credentials, and role-based access control (RBAC) to ensure each user sees only what they’re authorized. Every action is logged.
Together, they replace VPNs with an auditable, fast, and flexible access model - ideal for organizations that prioritize security and ease of use.
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About
HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead.
HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots.
– No sign-up for the remote user
– Reboot & reconnect
– UAC elevation support
– File transfer
– Wayland support on Linux
– Concurrent sessions
– Multi-screen view
– Two-factor authentication (2FA)
– Firewall-friendly connections
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Not Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Devolutions Gateway is designed for IT professionals, sysadmins, MSPs, and organizations that need fast, secure, and audited remote access without exposing critical resources.
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Audience
Developers, Support, Tech support, remote support
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$20/month/user
Remote access management : $20 USD/month/user
Starter Pack (up to 5 users): $25 USD/month/user Remote connection and IT management: $30 USD/month/user Privileged access management $50 USD/month/user Enterprise (100+ users): contact sales
Free Version
Supported
Free Trial
Supported
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Pricing
$0
The product is completely free of charge, no fees and no ads
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationDevolutions
Founded: 2010
Canada
devolutions.net
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Company InformationElectronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Not Supported
Session Transfer
Not Supported
Surveys & Feedback
Not Supported
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Integrations
Devolutions Remote Desktop Manager
Not Supported
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