HelpWire

HelpWire

Electronic Team, Inc.
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About

Traditional remote access tools like VPNs (Virtual Private Network) can introduce complexity, performance issues, and security gaps. Devolutions Gateway offers a safer alternative: lightweight, memory-safe tunnels that open only when needed. Whether you're managing external contractors or remote IT teams, sessions are relayed securely without exposing backend servers. Gateway supports RDP (Remote Desktop Protocol), SSH (Secure Shell), VNC (Virtual Network Computing), PowerShell, and more—all brokered through just-in-time (JIT) access using pre-authorized tokens. The Remote Access Management package adds everything needed: Devolutions Launcher for one-click access, Hub or Server for storing and controlling credentials, and role-based access control (RBAC) to ensure each user sees only what they’re authorized. Every action is logged. Together, they replace VPNs with an auditable, fast, and flexible access model - ideal for organizations that prioritize security and ease of use.

About

HelpWire is remote access software for IT teams and technicians providing support across Windows, macOS, and Linux. Sessions start through a link: the remote user joins without creating an account or entering credentials, which reduces the coordination overhead. HelpWire sessions rely on direct peer-to-peer connections whenever possible, with relay fallback as a backup. For follow-up, unattended access lets technicians return to a device later without the remote user present, including after reboots. – No sign-up for the remote user – Reboot & reconnect – UAC elevation support – File transfer – Wayland support on Linux – Concurrent sessions – Multi-screen view – Two-factor authentication (2FA) – Firewall-friendly connections

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Devolutions Gateway is designed for IT professionals, sysadmins, MSPs, and organizations that need fast, secure, and audited remote access without exposing critical resources.

Audience

Developers, Support, Tech support, remote support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$20/month/user
Remote access management : $20 USD/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Version
Free Trial

Pricing

$0
The product is completely free of charge, no fees and no ads
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.9 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • HelpWire has truly impressed me with their excellent service. Their platform is straightforward and user-friendly, which made managing my tasks easy. The highlight, however, was their customer support: quick, attentive, and effective. They addressed my concerns with precision and made the entire process smooth. For anyone in need of reliable and efficient assistance, HelpWire is the way to go. Thanks for the outstanding support and seamless experience!
  • HelpWire is a fantastic software that saves both time and money. Its efficient automation of repetitive tasks allows our team to focus on higher-value work, significantly reducing the time spent on administrative duties. The cost savings are notable, as it minimizes the need for additional staff and reduces errors. The user-friendly interface and reliable performance make it an essential tool in our operations, providing excellent value and efficiency. Highly recommended for any organization.
  • Cross-Platform Support: HelpWire offers seamless support across both Windows and macOS, making it versatile for assisting users on different operating systems. User-Friendly Interface: The intuitive design of the tool allows for quick initiation of support sessions, which is particularly useful when helping less tech-savvy clients. Strong Security Measures: The use of TLS/SSL protocols and AES-256 encryption ensures secure data transmission, protecting sensitive information during remote sessions. File Sharing and Multi-Display Control: The ability to share files and control multiple displays simultaneously enhances productivity and efficiency in troubleshooting and support. Dependable Tool: Overall, HelpWire is a reliable tool that meets the needs of remote support teams, providing a consistent and robust experience.
  • HelpWire lives up to its name as a comprehensive all-in-one software, catering to diverse support needs with efficiency. It integrates robust diagnostic tools, a unified interface, and seamless knowledge base access. This platform excels in simplifying troubleshooting processes and enhancing team collaboration through its intuitive design and real-time communication features. Whether for technical support or organizational efficiency, HelpWire proves indispensable with its versatility and user-centric approach, making it a standout choice in the realm of integrated support solutions.
  • Explaining software downloads and login procedures to clients can be quite difficult. This is why I prefer HelpWire. It eliminates these complications with its one-click connection, requiring no client login. This not only simplifies my workflow but also greatly improves client comfort and satisfaction.

Cons

  • There is nothing much to mention about HelpWire application.
  • Sometime lag problems are bit annoying but it not effect much in you work
  • Occasional Performance Lags: There are sometimes performance lags during peak periods, which can hinder the support experience. Potential Learning Curve for New Users: While the interface is user-friendly, there may still be a learning curve for new users unfamiliar with remote support tools. Cost Considerations: Depending on the pricing structure, the cost of using HelpWire might be a concern for smaller teams or businesses with limited budgets. Dependence on Internet Stability: Like any remote support tool, HelpWire's performance can be affected by the quality and stability of the internet connection. Limited Customization Options: Users seeking specific customization features might find HelpWire's options limited compared to some other remote support tools.
  • There isn't much of it, but occasionally lag problems can be noticed.
  • So far, I haven’t experienced any major issues. As a writer, having a seamless and efficient remote connection is essential. Despite the usual limitations of any software, HelpWire has been excellent for my daily needs.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Devolutions
Founded: 2010
Canada
devolutions.net

Company Information

Electronic Team, Inc.
Founded: 2001
United States
www.helpwire.app/

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Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Devolutions Remote Desktop Manager

Integrations

Devolutions Remote Desktop Manager
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