JAMS Incident ManagementJAMS Software
|
||||||
Related Products
|
||||||
About
DeskAlerts is an employee notification and emergency communication platform that helps organizations deliver time-critical alerts and important operational messages instantly across desktops, mobile devices, tablets, and TV screens.
Unlike email or chat tools, where messages can be easily missed, DeskAlerts delivers high-visibility notifications directly to employee screens over other apps and ensures critical information reaches staff during IT outages, emergencies, safety incidents, and other disruptions.
The platform enables organizations to send targeted alerts to specific users, departments, or locations while tracking delivery and acknowledgment in real time. With centralized alert management, multi-channel notifications, and integration with Active Directory and other systems, DeskAlerts helps organizations reach employees within seconds and maintain accountability for critical communications.
|
About
JAMS Incident Management makes sure the right person knows when something breaks, then keeps escalating through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges it. Alerts can come from monitoring tools, email, webhooks, or the API, so it works with any team and any stack. Where most alerting tools stop at notifying, this one can also act: a responder can restart, continue, or cancel a failed job directly from the alert, and acknowledging it updates the source system automatically, so nothing gets tracked twice. JAMS Scheduler is not required, but a failed job can open an incident automatically for teams that use it. On-call gaps are expensive because they compound quietly: a missed alert becomes a longer outage, and a longer outage becomes lost trust. The reason to look at this now is the gap between detecting a problem and getting a human to fix it, which is exactly where most incidents actually go wrong.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
DeskAlerts is designed for IT, emergency, risk management, safety, and internal communications teams in organizations where delivering urgent information quickly and reliably is critical. Commonly used in healthcare, manufacturing, government, education, finance, and other regulated and complex environments where employees may be distributed across offices, facilities, and production sites.
|
Audience
IT, DevOps, and on-call teams that want to route, escalate, and track incident alerts across voice, SMS, email, push, and collaboration tools
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
PricingThree curated packages with flexible plans.
Free Version
Free Trial
|
Pricing
$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50) Enterprise - Unlimited users (Contact Us)
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationDeskAlerts
Founded: 2006
United States
www.alert-software.com
|
Company InformationJAMS Software
Founded: 1987
United States
jamsscheduler.com/incident-management
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
||||||
|
|
|
|||||
Categories |
Categories |
|||||
Emergency Notification Features
Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication
Employee Communication Tools Features
Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
IT Alerting Features
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
Internal Communications Features
App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat
|
Incident Management Features
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
|
|||||
Integrations
Microsoft Teams
Active Directory
Auth0
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Entra ID
Okta
PowerShell
Python
|
Integrations
Microsoft Teams
Active Directory
Auth0
Azure Monitor
JAMS Scheduler
Microsoft Azure
Microsoft Entra ID
Okta
PowerShell
Python
|
|||||
|
|
|