DepotService360

DepotService360

RMB Solutions
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About

DepotService360 is a service management solution for companies that handle product returns, repairs, calibration, warranty work, and customer service requests. It helps teams manage the full depot service process manually, from customer contact and RMA creation to receiving, inspection, quoting, repair, quality check, shipping, billing, and reporting. The product is designed to give service teams better control over each step of the repair workflow, keeping customer details, work orders, parts used, technician activity, invoices, and service history organized in one place. It also supports ERP integration for customer records, inventory availability, invoicing, credit memos, and reporting.

About

Fixably is a web-based repair management solution that helps streamline the service workflow to save time and cost with every repair. The average repair shop technician spends far too much time on administrative tasks, time that can be used to do more repairs and improve your customer's service experience. We know this because we are service professionals and we built Fixably to automate all non-repair tasks. What does this mean for you? - Technician time is used efficiently on actual repair work. - Reduced manual work that results in fewer errors in repair management. - Repair shop owners have greater control over the workflow, the business, and cash flow. - Faster invoicing, to ensure you get paid on time by both customers and OEMs. - Easier data management for business decisions. - Most important, great customer service sets you apart from the competition. Our updated Apple GSX API integration makes it the best platform for Apple Authorized Service Providers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturers

Audience

Repair businesses looking for a SaaS software tool to make repair management far more efficient and easy.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Repair tracking and insights are the best out of any solution we've tried. Performance and Stability has been impressive and incredibly reliable. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.
  • Great functionality and progressive software, gets frequent updates and can be customised for your needs. Very reliable.
  • For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

Cons

  • There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.
  • Some custom features / requests take too long to develop.
  • When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RMB Solutions
Founded: 2005
United States
rmbsolutions.net

Company Information

Fixably
Founded: 2015
Finland
fixably.com

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Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Point of Sale Features

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
eCommerce Integration
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management

Repair Shop Features

Barcode Support
Billing & Invoicing
CRM
Intake Forms
Inventory Management
Parts Inventory Management
Point of Sale (POS)
Repair Tracking
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Google Maps
Moneris
QuickBooks Online
Slack
Stripe
Tyro EFTPOS

Integrations

Google Maps
Moneris
QuickBooks Online
Slack
Stripe
Tyro EFTPOS
Claim DepotService360 and update features and information
Claim DepotService360 and update features and information
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