+
+

Related Products

  • Axero
    218 Ratings
    Visit Website
  • Pylon
    111 Ratings
    Visit Website
  • Zendesk
    7,958 Ratings
    Visit Website
  • MyHub Intranet Software
    66 Ratings
    Visit Website
  • Interfacing Integrated Management System (IMS)
    66 Ratings
    Visit Website
  • TriNet
    1,994 Ratings
    Visit Website
  • SurveyLegend
    1,883 Ratings
    Visit Website
  • Insightful
    597 Ratings
    Visit Website
  • Uniqkey
    182 Ratings
    Visit Website
  • CrankWheel
    229 Ratings
    Visit Website

About

DeepBench delivers insight. We connect businesses with expert advisors - helping our clients make better informed decisions at critical product, strategy, or investment crossroads. We achieve narrower focus, faster time to market, and lower cost than competing solutions through our proprietary technology and dedicated team of account managers. We work with everyone from researchers & investors to consultants & product managers, sourcing experts across any industry, role, or geography. Typically our clients engage with experts via brief 1:1 consultations, surveys, or as contractors.

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that need a software platform that enables knowledge sharing like never before, with expert advisors on demand to answer your toughest questions

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI-guided knowledge management is a standout feature, enabling teams to easily access the most accurate and relevant information across multiple channels, ensuring a consistent and mistake-free customer experience.

Cons

  • While Knowmax offers impressive functionality, the interface can be overwhelming for new users.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DeepBench
Founded: 2016
United States
deepbench.io

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

Alternatives

Alternatives

Shelf

Shelf

Shelf.io
Bit.ai

Bit.ai

Bit Tech Labs
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Gmail
Google Chrome
Microsoft Outlook
Salesforce
Slack
Zendesk

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Gmail
Google Chrome
Microsoft Outlook
Salesforce
Slack
Zendesk
Claim DeepBench and update features and information
Claim DeepBench and update features and information
Claim Knowmax and update features and information
Claim Knowmax and update features and information