Edify

Edify

Edify Labs
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About

Datanomix is a Data-Powered Production™ platform for precision manufacturers. It connects directly to CNC machines, capturing real-time data with No Operator Input™ required — automatically benchmarking every job and scoring performance from A+ to C-. Core features include job costing, on-time delivery tracking, tool monitoring, continuous improvement reports, built-in coaching playbooks, real-time alerts, and a mobile app. Simple connectivity, a Universal ERP Connector, Kick-Ass Coaching, and a Pilot Program for every new customer.

About

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturing teams in search of a production monitoring solution to boost performance and optimize the management of their operations

Audience

Organizations that need a comprehensive customer experience platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Datanomix
Founded: 2018
United States
datanomix.io

Company Information

Edify Labs
Founded: 2018
United States
www.edify.cx

Alternatives

Alternatives

Mingo

Mingo

Mingo Smart Factory
ArchFX Platform

ArchFX Platform

Arch Systems

Categories

Categories

Manufacturing Features

Accounting Integration
ERP
Maintenance Management
MES
MRP
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Fulcrum
Fulcrum
Global Shop Solutions
Infor CloudSuite ERP
JobBOSS²
Okta
Paperless Parts
ProShop
Salesforce
Zendesk

Integrations

Fulcrum
Fulcrum
Global Shop Solutions
Infor CloudSuite ERP
JobBOSS²
Okta
Paperless Parts
ProShop
Salesforce
Zendesk
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Claim Datanomix and update features and information
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