Datagate Telecom Billing vs. Invoice Cloud Comparison


Datagate Telecom Billing Datagate Innovation	Invoice Cloud	+	+
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About Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.		About Invoice Cloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates. With Invoice Cloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience SaaS Telecom Billing for MSPs		Audience Companies of all sizes looking for a powerful Billing and Provisioning solution
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Set up fee plus monthly based on usage Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 1.7 / 5 features 1.7 / 5 design 1.3 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros The Support team stands behind their product. If there is a feature that we would like, the support team makes it happen.		Pros & Cons from Real Users Pros Absolutely no pros to this company at all. Several years ago, they used to have good customer service. Now you can't even get to anyone. No one replies to inquiries. Autopay works fine for me, but that's about all the "pro" I can think of. I don’t have any pros. I’m using to pay my taxes but I’m not able to use autopay as I was able to it with the website used previously by my city. Cons No way to contact customer support. The phone system just leads to a dead end and disconnects (with a very unhelpful "Have a great day!" message before abruptly disconnecting). I have to autofill my username and password and click log-in as fast as possible, and I actually get logged in after 5-8 log-in attempts. It takes multiple times of this lengthy log-in procedure to get anything done since my session times out after about 15-20 seconds of each log-in. Contacting my utility provider is of no use. They don't seem to be familiar with their own billing system. My city switched last year to Invoice Cloud. I’ve configured autopay as I was used to with the old site. But it doesn’t work properly: for each bill, I’ve 2 withdrawals on my savings account. The issue is that Bank Of America transforms your savings account to a checking account if you’ve more than 3 withdrawals per billing period. Since I used my savings to other bills, these 2 withdrawals are really annoying. I got already 2 notifications from Bank Of America, so I disabled the autopay before my savings is transformed. The support is weak. I contacted them about my issue; they told me it was a bad configuration by the city. I contacted the city hall, which contacted them to get some support with the configuration. The support told the city hall it was not possible to avoid the problem. Strange, I never heard about a software that can not be corrected.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Datagate Innovation Founded: 2015 United States www.datagate-i.com		Company Information Invoice Cloud Founded: 2009 United States www.invoicecloud.net
Alternatives IntegriBill Sandy Beaches Software		Alternatives IntelliPay Convenient Brands
Solve(X) GoExceed		VatPay
TelecomBilling.Net Dynasoft		Tridens Monetization Tridens
Calero		BlueSnap
PortaSwitch PortaOne View All		UtilityBilling Utilibill View All
Categories Billing and Invoicing Billing and Provisioning Business VoIP Finance Payment Processing Recurring Billing Telecom Billing Telecom Expense Management Telephony Utility Billing		Categories Accounts Receivable Billing and Invoicing Billing and Provisioning Government Loan Servicing Recurring Billing Utility Billing Utility Management Systems
Billing and Invoicing Features Billing Portal Contact Database Contingency Billing Customer Portal Customizable Invoices Dunning Management Hourly Billing Invoice History Mobile Payments Multi-Currency Online Invoicing Online Payments Payment Processing Project Billing Recurring/Subscription Billing Service Ticket Billing Tax Calculator Billing and Provisioning Features Billing & Invoicing Carrier Access Billing Contract Management Customer Accounts Customizable Billing Flexible Rate Tables Internet Order Management Post-Paid Systems Pre-Paid Systems Provisioning Rating Self Service Portal Service Order System VoIP Recurring Billing Features Customer Portal Deferred Billing Discount Management Dunning Management Invoice History Multi-Currency Multi-Period Recurring Billing Payment Processing Recurring Donations Subscription Billing Utility Billing Features Account Management ACH Payment Processing Billing & Invoicing Cable Collections Management Customer Management Electricity Meter Management Metered Billing Move In / Move Out Natural Gas Non-Metered Billing Online Payment Processing Penalty / Cut-Off Processing Rate Management Service Call Management Trash Water Work Order Management Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture Telecom Expense Management Features Billing for Data Billing for Voice Call Monitoring Chargeback Tracking Contract Negotiation Fixed Line Compatibility Internal Cost Allocation Mobile Line Compatibility Usage Reporting Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP		Billing and Invoicing Features Billing Portal Contact Database Contingency Billing Customer Portal Customizable Invoices Dunning Management Hourly Billing Invoice History Mobile Payments Multi-Currency Online Invoicing Online Payments Payment Processing Project Billing Recurring/Subscription Billing Service Ticket Billing Tax Calculator Billing and Provisioning Features Billing & Invoicing Carrier Access Billing Contract Management Customer Accounts Customizable Billing Flexible Rate Tables Internet Order Management Post-Paid Systems Pre-Paid Systems Provisioning Rating Self Service Portal Service Order System VoIP Recurring Billing Features Customer Portal Deferred Billing Discount Management Dunning Management Invoice History Multi-Currency Multi-Period Recurring Billing Payment Processing Recurring Donations Subscription Billing Utility Billing Features Account Management ACH Payment Processing Billing & Invoicing Cable Collections Management Customer Management Electricity Meter Management Metered Billing Move In / Move Out Natural Gas Non-Metered Billing Online Payment Processing Penalty / Cut-Off Processing Rate Management Service Call Management Trash Water Work Order Management Show More Features Accounts Receivable Features ACH Payment Processing Billing & Invoicing Check Processing Collections Management Online Payment Processing Overpayment Processing Partial Payments Receivables Ledger Recurring Billing Government Features Budgeting & Forecasting Code Enforcement Compliance Management Fixed Asset Management Inventory Management License Issuance Permit Issuance Purchasing & Receiving Self Service Portal Taxation & Assessment Utility Billing Work Order Management Loan Servicing Features Accounting Management Amortization Schedule Application Management Auto Loans Automatic Funds Distribution Business Loans Collateral Tracking Collections Management Compliance Management Construction Loans Customer Database Fee Management Investor Management Loan Processing Student Loans Utility Management Systems Features Billing & Invoicing Cable Customer Management Demand Planning Electricity Natural Gas Plant Management Service Call Management Trash Water Work Order Management Workforce Management
Integrations Alternative Payments Autotask PSA Avalara Bandwidth Brightlink Voice CCH SureTax CereTax ConnectBooster ConnectWise PSA HaloPSA Kaseya BMS MYOB MeterData4U QuickBooks Online Quoter SkySwitch Twilio Xero Show More Integrations View All 17 Integrations		Integrations Alternative Payments Autotask PSA Avalara Bandwidth Brightlink Voice CCH SureTax CereTax ConnectBooster ConnectWise PSA HaloPSA Kaseya BMS MYOB MeterData4U QuickBooks Online Quoter SkySwitch Twilio Xero Show More Integrations View All 1 Integration
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