Datagate Telecom Billing vs. Invoice Cloud Comparison


Datagate Telecom Billing Datagate Innovation	Invoice Cloud	+	+
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About Datagate is a SaaS, telecom billing solution for MSPs that sell UCaaS, VoIP, mobile voice & data services under their own brand. Datagate integrates with popular software systems that MSPs use including ConnectWise Manage, QuickBooks, Xero, Stripe, Authorize.net and others. Suitable for MSPs in USA, Canada, UK, Australia and New Zealand; Datagate & partners handle all telecom tax & compliance requirements.		About Invoice Cloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates. With Invoice Cloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SaaS Telecom Billing for MSPs		Audience Companies of all sizes looking for a powerful Billing and Provisioning solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing Set up fee plus monthly based on usage Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 1.7 / 5 features 1.7 / 5 design 1.3 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros The Support team stands behind their product. If there is a feature that we would like, the support team makes it happen.		Pros & Cons from Real Users Pros Absolutely no pros to this company at all. Several years ago, they used to have good customer service. Now you can't even get to anyone. No one replies to inquiries. Autopay works fine for me, but that's about all the "pro" I can think of. I don’t have any pros. I’m using to pay my taxes but I’m not able to use autopay as I was able to it with the website used previously by my city. Cons No way to contact customer support. The phone system just leads to a dead end and disconnects (with a very unhelpful "Have a great day!" message before abruptly disconnecting). I have to autofill my username and password and click log-in as fast as possible, and I actually get logged in after 5-8 log-in attempts. It takes multiple times of this lengthy log-in procedure to get anything done since my session times out after about 15-20 seconds of each log-in. Contacting my utility provider is of no use. They don't seem to be familiar with their own billing system. My city switched last year to Invoice Cloud. I’ve configured autopay as I was used to with the old site. But it doesn’t work properly: for each bill, I’ve 2 withdrawals on my savings account. The issue is that Bank Of America transforms your savings account to a checking account if you’ve more than 3 withdrawals per billing period. Since I used my savings to other bills, these 2 withdrawals are really annoying. I got already 2 notifications from Bank Of America, so I disabled the autopay before my savings is transformed. The support is weak. I contacted them about my issue; they told me it was a bad configuration by the city. I contacted the city hall, which contacted them to get some support with the configuration. The support told the city hall it was not possible to avoid the problem. Strange, I never heard about a software that can not be corrected.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Datagate Innovation Founded: 2015 United States www.datagate-i.com		Company Information Invoice Cloud Founded: 2009 United States www.invoicecloud.net
Alternatives IntegriBill Sandy Beaches Software		Alternatives IntelliPay Convenient Brands
Solve(X) GoExceed		VatPay
Cadebill MCL Systems		Tridens Monetization Tridens
TelecomBilling.Net Dynasoft		BlueSnap
Calero View All		UtilityBilling Utilibill View All
Categories Billing and Invoicing Supported Billing and Provisioning Supported Business VoIP Supported Finance Supported Payment Processing Supported Recurring Billing Supported Telecom Billing Supported Telecom Expense Management Supported Telephony Supported Utility Billing Supported		Categories Accounts Receivable Supported Billing and Invoicing Supported Billing and Provisioning Supported Government Supported Loan Servicing Supported Recurring Billing Supported Utility Billing Supported Utility Management Systems Supported
Billing and Invoicing Features Billing Portal Supported Contact Database Supported Contingency Billing Not Supported Customer Portal Supported Customizable Invoices Supported Dunning Management Not Supported Hourly Billing Not Supported Invoice History Supported Mobile Payments Not Supported Multi-Currency Supported Online Invoicing Supported Online Payments Supported Payment Processing Supported Project Billing Not Supported Recurring/Subscription Billing Supported Service Ticket Billing Not Supported Tax Calculator Supported Billing and Provisioning Features Billing & Invoicing Supported Carrier Access Billing Supported Contract Management Supported Customer Accounts Supported Customizable Billing Supported Flexible Rate Tables Supported Internet Supported Order Management Not Supported Post-Paid Systems Not Supported Pre-Paid Systems Not Supported Provisioning Not Supported Rating Supported Self Service Portal Supported Service Order System Not Supported VoIP Supported Recurring Billing Features Customer Portal Supported Deferred Billing Not Supported Discount Management Supported Dunning Management Not Supported Invoice History Supported Multi-Currency Supported Multi-Period Recurring Billing Supported Payment Processing Supported Recurring Donations Not Supported Subscription Billing Supported Utility Billing Features Account Management Not Supported ACH Payment Processing Not Supported Billing & Invoicing Supported Cable Not Supported Collections Management Not Supported Customer Management Supported Electricity Supported Meter Management Not Supported Metered Billing Supported Move In / Move Out Not Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Not Supported Rate Management Supported Service Call Management Not Supported Trash Not Supported Water Supported Work Order Management Not Supported Show More Features Business VoIP Features Call Parking Not Supported Call Recording Not Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Not Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Not Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Not Supported Gift Card Management Not Supported Mobile Payments Not Supported Online Payments Supported POS Transactions Not Supported Receipt Printing Not Supported Recurring Billing Supported Signature Capture Not Supported Telecom Expense Management Features Billing for Data Supported Billing for Voice Supported Call Monitoring Not Supported Chargeback Tracking Not Supported Contract Negotiation Not Supported Fixed Line Compatibility Supported Internal Cost Allocation Supported Mobile Line Compatibility Not Supported Usage Reporting Supported Telephony Features Auto-Dialer Not Supported Call Center Management Not Supported Call Monitoring Not Supported Contact Management Not Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Supported VoIP Supported		Billing and Invoicing Features Billing Portal Supported Contact Database Supported Contingency Billing Supported Customer Portal Not Supported Customizable Invoices Supported Dunning Management Supported Hourly Billing Not Supported Invoice History Not Supported Mobile Payments Supported Multi-Currency Not Supported Online Invoicing Supported Online Payments Supported Payment Processing Supported Project Billing Not Supported Recurring/Subscription Billing Supported Service Ticket Billing Not Supported Tax Calculator Not Supported Billing and Provisioning Features Billing & Invoicing Supported Carrier Access Billing Supported Contract Management Not Supported Customer Accounts Not Supported Customizable Billing Supported Flexible Rate Tables Not Supported Internet Supported Order Management Not Supported Post-Paid Systems Supported Pre-Paid Systems Supported Provisioning Not Supported Rating Not Supported Self Service Portal Supported Service Order System Not Supported VoIP Not Supported Recurring Billing Features Customer Portal Supported Deferred Billing Supported Discount Management Supported Dunning Management Supported Invoice History Supported Multi-Currency Not Supported Multi-Period Recurring Billing Supported Payment Processing Supported Recurring Donations Supported Subscription Billing Supported Utility Billing Features Account Management Supported ACH Payment Processing Supported Billing & Invoicing Supported Cable Supported Collections Management Supported Customer Management Supported Electricity Supported Meter Management Not Supported Metered Billing Supported Move In / Move Out Supported Natural Gas Supported Non-Metered Billing Supported Online Payment Processing Supported Penalty / Cut-Off Processing Supported Rate Management Not Supported Service Call Management Not Supported Trash Supported Water Supported Work Order Management Not Supported Show More Features Accounts Receivable Features ACH Payment Processing Supported Billing & Invoicing Supported Check Processing Supported Collections Management Supported Online Payment Processing Supported Overpayment Processing Supported Partial Payments Supported Receivables Ledger Supported Recurring Billing Supported Government Features Budgeting & Forecasting Supported Code Enforcement Supported Compliance Management Supported Fixed Asset Management Not Supported Inventory Management Not Supported License Issuance Supported Permit Issuance Supported Purchasing & Receiving Not Supported Self Service Portal Supported Taxation & Assessment Supported Utility Billing Supported Work Order Management Not Supported Loan Servicing Features Accounting Management Not Supported Amortization Schedule Not Supported Application Management Not Supported Auto Loans Supported Automatic Funds Distribution Not Supported Business Loans Supported Collateral Tracking Not Supported Collections Management Supported Compliance Management Supported Construction Loans Supported Customer Database Not Supported Fee Management Not Supported Investor Management Not Supported Loan Processing Supported Student Loans Supported Utility Management Systems Features Billing & Invoicing Supported Cable Supported Customer Management Supported Demand Planning Not Supported Electricity Supported Natural Gas Supported Plant Management Not Supported Service Call Management Not Supported Trash Supported Water Supported Work Order Management Not Supported Workforce Management Not Supported
Integrations Alternative Payments Supported Autotask PSA Supported Avalara Supported Bandwidth Supported Brightlink Voice Supported CCH SureTax Supported CereTax Supported ConnectBooster Supported ConnectWise PSA Supported HaloPSA Supported Kaseya BMS Supported MYOB Supported MeterData4U Not Supported QuickBooks Online Supported Quoter Supported SkySwitch Supported Twilio Supported Xero Supported Show More Integrations View All 17 Integrations		Integrations Alternative Payments Not Supported Autotask PSA Not Supported Avalara Not Supported Bandwidth Not Supported Brightlink Voice Not Supported CCH SureTax Not Supported CereTax Not Supported ConnectBooster Not Supported ConnectWise PSA Not Supported HaloPSA Not Supported Kaseya BMS Not Supported MYOB Not Supported MeterData4U Supported QuickBooks Online Not Supported Quoter Not Supported SkySwitch Not Supported Twilio Not Supported Xero Not Supported Show More Integrations View All 1 Integration
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