Dashbot vs. Sprinklr Service Comparison


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About Actionable Chatbot & Voice Analytics. Optimize Response Effectiveness. Understand User Behaviors. Increase User Satisfaction, Engagement, and Monetization. Optimize Customer Service Chatbot Response Effectiveness. Increase Conversions in Commerce Chatbots. Our AI-driven data cloud digests and translates all your transcripts across all conversational sources and channels. You then have a centralized view of all these conversational paths to optimize your chatbot’s performance and increase ROI. We are the only company to surface patterns with mishandled and unhandled intents to improve NLP engines, leveraging our proprietary Conversational Data Cloud™.	About Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses of all sizes searching for a complete Conversational Marketing solution	Audience Enterprises and large customer support teams that need an AI-native omnichannel customer service and contact center platform to unify, automate, and optimize customer support across digital, voice, and social touchpoints
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Dashbot Founded: 2016 United States www.dashbot.io	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/customer-service/
Alternatives Dialogflow Google	Alternatives Zendesk
Ochatbot Ometrics	Zoho Desk Zoho
Landbot.io Landbot	Sprinklr
Twixor	DevRev
Sprinklr Service Sprinklr View All	Verint CX Automation Verint View All
Categories Conversation Intelligence Conversion Rate Optimization Customer Journey Mapping Tools Natural Language Processing	Categories AI Agents AI Customer Service Call Center Chatbot Community Contact Center as a Service (CCaaS) Contact Center Knowledge Base Contact Center Quality Assurance Conversation Intelligence Customer Self-Service Help Desk Live Chat

Integrations Botsify Chatfuel Facebook Flow.ai Instagram Meya Octane AI Orbita Smartloop Snapchat Sprinklr Take Blip TikTok Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 8 Integrations	Integrations Botsify Chatfuel Facebook Flow.ai Instagram Meya Octane AI Orbita Smartloop Snapchat Sprinklr Take Blip TikTok Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 9 Integrations
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