DaemonLayer

DaemonLayer

Silent Signal Ltd
+
+

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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Managed service providers, internal IT teams, service desk managers, MSP owners, CTOs, and IT leaders seeking autonomous AI agents for secure ticket resolution, RMM-driven diagnostics, and scalable end-user support

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

$595/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

SuperIT
Founded: 2025
Australia
superit.ai/

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Categories

IT Automation Supported

Categories

AI IT Agents Supported
IT Service Supported
MSP Supported
RMM Supported
Service Desk Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Microsoft 365 Supported
Cisco Meraki Not Supported
ConnectWise RMM Not Supported
CrowdStrike Falcon Not Supported
Datto RMM Not Supported
Fortinet Not Supported
HaloPSA Not Supported
Hudu Supported
Microsoft Entra ID Not Supported
Microsoft Intune Not Supported
Microsoft Teams Supported
NinjaOne Not Supported
Okta Not Supported
SentinelOne Singularity Not Supported
Slack Supported
Veeam Data Platform Not Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Microsoft 365 Supported
Cisco Meraki Supported
ConnectWise RMM Supported
CrowdStrike Falcon Supported
Datto RMM Supported
Fortinet Supported
HaloPSA Supported
Hudu Not Supported
Microsoft Entra ID Supported
Microsoft Intune Supported
Microsoft Teams Not Supported
NinjaOne Supported
Okta Supported
SentinelOne Singularity Supported
Slack Not Supported
Veeam Data Platform Supported
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