DaemonLayer

DaemonLayer

Silent Signal Ltd
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Neo Agent is an AI technician for managed service providers, built to work alongside the team inside the PSA. It reads the ticket, checks similar tickets, playbooks, and documentation, makes the call, runs the fix, and closes the loop. Neo is designed as a new kind of automation for MSPs: not a bigger rulebook, not fragile scripts, and not legacy RPA that requires constant mapping maintenance. Instead, it acts like a human L1 technician that joins the service desk, helping speed up ticket resolution, automate PSA and RMM workflows, and keep communications on-brand and consistent. Neo can analyze tickets, communicate with users, take action on behalf of the team, and execute workflows that are triggered or scheduled for repetitive tasks such as ticket triage, dispatching, and routine manual work. It integrates with PSA systems, RMM tools, documentation systems, marketplaces, Microsoft 365, and Azure to automate ticket management, synchronize client data, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Managed service providers that need to automate ticket resolution, PSA/RMM workflows, and routine IT support tasks with AI

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

$1,300 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Neo Agent
Founded: 2023
United Kingdom
www.neoagent.io

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Thread

Thread

Thread Magic

Alternatives

CloudRadial

CloudRadial

Azurative

Categories

IT Automation Supported

Categories

AI Agents Supported
AI IT Agents Supported
MSP Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Hudu Supported
Microsoft 365 Supported
Microsoft Teams Supported
Slack Supported
Asio by ConnectWise Not Supported
ConnectWise Automate Not Supported
Datto RMM Not Supported
Ingram Micro Cloud Not Supported
Microsoft Azure Not Supported
Microsoft Entra ID Not Supported
Microsoft Exchange Not Supported
NinjaOne Not Supported
N‑able N-sight RMM Not Supported
Pax8 Not Supported
ScalePad Not Supported
ServiceNow Not Supported
Sherweb Not Supported
TimeZest Not Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Hudu Supported
Microsoft 365 Supported
Microsoft Teams Supported
Slack Supported
Asio by ConnectWise Supported
ConnectWise Automate Supported
Datto RMM Supported
Ingram Micro Cloud Supported
Microsoft Azure Supported
Microsoft Entra ID Supported
Microsoft Exchange Supported
NinjaOne Supported
N‑able N-sight RMM Supported
Pax8 Supported
ScalePad Supported
ServiceNow Supported
Sherweb Supported
TimeZest Supported
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