DaemonLayer

DaemonLayer

Silent Signal Ltd
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+

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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Fixify is a modern IT help desk solution that combines AI automation with human expertise to streamline support operations. By integrating seamlessly with existing ticketing systems, Fixify automates up to 75% of Tier 1 and Tier 2 tickets, such as password resets, app installations, and hardware troubleshooting. Its AI-powered ticket categorization identifies patterns and trends, enabling efficient triage and resolution. Real-time sentiment analysis, utilizing large language models, monitors user interactions to detect mood shifts and guide analysts in providing empathetic support. Fixify offers full visibility and control through dashboards that track metrics like response times, SLA compliance, and user satisfaction. The platform supports multi-timezone operations, ensuring consistent support across global teams. With customizable workflows and integration with tools like Slack and Teams, Fixify enhances the end-user experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Mid-sized to large organizations seeking a tool to enhance their IT support efficiency by automating routine tasks and providing personalized, scalable help desk services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

$3,000 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Fixify
Founded: 2023
United States
www.fixify.com

Alternatives

Thread

Thread

Thread Magic

Alternatives

CloudRadial

CloudRadial

Azurative

Categories

IT Automation Supported

Categories

Help Desk Supported
IT Service Supported
ITSM Supported

Integrations

Microsoft Teams Supported
Slack Supported
Autotask PSA Supported
ConnectWise PSA Supported
Freshdesk Not Supported
GitLab Not Supported
Google Workspace Not Supported
Hudu Supported
Jira Not Supported
ManageEngine AD360 Not Supported
Microsoft 365 Supported
Okta Not Supported
ServiceNow Not Supported

Integrations

Microsoft Teams Supported
Slack Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Freshdesk Supported
GitLab Supported
Google Workspace Supported
Hudu Not Supported
Jira Supported
ManageEngine AD360 Supported
Microsoft 365 Not Supported
Okta Supported
ServiceNow Supported
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