WebFirst

WebFirst

RTI Software
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About

D4H is the cloud platform for emergency response. The platform has a proven track record of bringing efficiencies to emergency responses in government and public safety, oil and gas, pharmaceutical, aviation, corporate, and healthcare organizations. D4H offers 4 products, available separately or as an interconnected suite: Ensure well-managed equipment with D4H Equipment Management. Make sure your personnel are always ready to go with D4H Personnel & Training. D4H Incident Management is real-time ICS incident management software that enables the coordination of an effective response to any situation. Gain insights from consistent incident reporting and analytics through D4H Incident Reporting.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Emergency response professionals seeking a solution to manage their operations

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1,000 per year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

D4H
Founded: 2008
Ireland
d4h.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Equipment Maintenance Features

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Fire Department Features

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

ArcGIS
Everbridge Mass Notification
InformaCast
Twilio

Integrations

ArcGIS
Everbridge Mass Notification
InformaCast
Twilio
Claim D4H and update features and information
Claim D4H and update features and information
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