Customers.ai

Customers.ai

CustomersAI
1.0 out of 5 stars
Minerva

Minerva

Minerva BI
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About

Customers.ai is an AI-powered website visitor identification and ecommerce marketing platform that helps businesses recognize shoppers, understand purchase intent, and improve customer engagement. The software uses its X-Ray identity resolution technology to identify website visitors and connect customer activity across browsers, devices, and sessions. Its AI audience agent, Alfred, analyzes shopping behavior to predict purchase likelihood and automatically segment customers based on intent. Customers.ai integrates with Shopify, Klaviyo, and advertising platforms to support personalized email campaigns, abandoned cart recovery, and retargeting. Its email deliverability tools help businesses validate contact information, improve inbox placement, and reduce unnecessary email marketing costs. The platform also provides customer journey analytics, CRM enrichment, automated audience activation, and APIs for integrating identity data into existing marketing workflows.

About

Minerva is an AI marketing platform for marketing leaders and teams at consumer and B2B brands. Its agentic tools connect a company's first-party customer information with Minerva's consumer data to enrich records, standardize audiences, and surface customer attributes and segments. Users can ask questions about audiences and campaigns, review funnel and performance insights, and use AI agents to develop hypotheses, draft campaign strategies and creative briefs, and prepare activations across advertising, direct-mail, and customer-engagement channels. The platform also supports measurement, reporting, and data workflows for enterprise teams using its data and identity products. Minerva is designed to help marketers understand consumers, plan and activate campaigns, and monitor results; available capabilities and connected channels depend on the setup.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ecommerce businesses, Shopify merchants, direct-to-consumer brands, email marketers, Klaviyo users, digital marketing agencies, growth marketers, customer retention teams, CRM managers, and online retailers seeking website visitor identification, AI-powered audience segmentation, customer data enrichment, email deliverability optimization, and personalized retargeting

Audience

Marketing leaders and marketing, growth, and data teams at consumer and B2B brands; the platform also addresses enterprise teams working with consumer data and identity products.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Contact us for pricing
Free Version Not Supported
Free Trial Supported

Pricing

The Growth tier for 50,000 records under management is $12,000 per year with annual billing, or $14,400 per year billed monthly ($1,200 per month); a 12-month commitment applies. Additional records are listed at $0.24 each. Enterprise pricing is custom.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • There is nothing about the new brand (They charged me $200 more without authorization and won’t credit the amount) . The old brand, Mobile Monkey had amazing sales and customer service. My rep was top-notch, helping me build out my auto-responder and chat tool. I was very sad to see he was gone with the new company.

Cons

  • Customers.AI is a crap show on both the software (web interface, it's a mess) and customer service. I didn't hear back for three weeks! They didn't even bother to say why they charged me $200 more. When I canceled my account, they said they required a month's notice. I requested that they credit the $200, and I will gladly pay for the remaining balance for the month. They declined AND SENT ME TO COLLECTIONS. This could be a doc on how to destroy a service.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

CustomersAI
Founded: 2014
United States
customers.ai/

Company Information

Minerva BI
Founded: 2023
United States
www.minerva.io

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Categories

AI Marketing Supported
Chatbot Supported
Lead Capture Supported
Lead Generation Supported
Lead Intelligence Supported
Sales Engagement Supported

Categories

AI Marketing Supported

Integrations

Google Ads Supported
Klaviyo Supported
Meta Ads Supported
Salesforce Supported
Attentive Not Supported
Braze Not Supported
Claude Not Supported
Facebook Ads Supported
Facebook Messenger Supported
Instagram Ads Supported
Iterable Not Supported
LinkedIn Ads Not Supported
Lob Not Supported
Mailchimp Not Supported
Microsoft Advertising Not Supported
Model Context Protocol (MCP) Not Supported
Semrush Supported
TikTok Ads Not Supported
Wufoo Supported
Zapier Supported

Integrations

Google Ads Supported
Klaviyo Supported
Meta Ads Supported
Salesforce Supported
Attentive Supported
Braze Supported
Claude Supported
Facebook Ads Not Supported
Facebook Messenger Not Supported
Instagram Ads Not Supported
Iterable Supported
LinkedIn Ads Supported
Lob Supported
Mailchimp Supported
Microsoft Advertising Supported
Model Context Protocol (MCP) Supported
Semrush Not Supported
TikTok Ads Supported
Wufoo Not Supported
Zapier Not Supported
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