CustomerSuccessBox vs. Totango Comparison


CustomerSuccessBox	Totango 5.0 out of 5 stars
Learn More about CustomerSuccessBox Update Features for CustomerSuccessBox	Learn More about Totango Update Features for Totango	Add To Compare	Add To Compare

CustomerSuccessBox	Totango
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Our included Driver App ensures communication between dispatch and driver is never lost. Everything we do is in-house. From software developers to our customer success team. That means our team is always familiar with your account and when you call you won't hear a robot or elevator music you get connected immediately to someone with one goal in mind, your success. We take the utmost care of you so that you can take the utmost care of your community. Come grow with us and book time today to speak with our team. 4.2 out of 5 stars 18 Ratings Visit Website for RoutingBox Randstad RiseSmart Randstad RiseSmart is a global talent solutions leader, driving talent development and transition strategies for the world's most successful employers. 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CustomerSuccessBox: About CustomerSuccessBox is an AI-powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. CustomerSuccessBox’s vision is to use artificial intelligence (AI) and machine learning (ML) to automate customer onboarding, product usage analysis, and user communication. In doing so, it expects to lower the cost of delivering customer success services and extend the lifetime value of the end customer. And more importantly to remove the dependency on a full-time CS ops role to configure and calibrate the Customer Success platform. With CSI, CustomerSuccessBox recommends specific next best action for each account coaching CSMs to be more effective. CustomerSuccessBox processes millions of activities from 250,000 plus end users every week and the patent-pending technology is built to handle ~ 2,200 events/second to monitor	Totango: About Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.
CustomerSuccessBox: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Totango: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CustomerSuccessBox: Audience SaaS Software Businesses.	Totango: Audience Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery
CustomerSuccessBox: Support Phone Support Supported 24/7 Live Support Supported Online Not Supported	Totango: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
CustomerSuccessBox: API Offers API Supported	Totango: API Offers API Supported
CustomerSuccessBox: Screenshots and Videos View more images or videos	Totango: Screenshots and Videos View more images or videos
CustomerSuccessBox: Pricing Request Pricing detail on the website. Free Version Not Supported Free Trial Supported	Totango: Pricing No information available. Free Version Supported Free Trial Supported
CustomerSuccessBox: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Totango: Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Totango: Pros & Cons from Real Users Pros Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required. Cons It worked great for me. Nothing to share about cons.
CustomerSuccessBox: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Totango: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
CustomerSuccessBox: Company Information CustomerSuccessBox Founded: 2018 United States customersuccessbox.com	Totango: Company Information Totango Founded: 2010 United States www.totango.com
CustomerSuccessBox: Alternatives Churn360	Totango: Alternatives Smaply 4.5 out of 5 stars
CustomerSuccessBox: ChurnZero	Totango: Alida
CustomerSuccessBox: Totango 5.0 out of 5 stars	Totango: EvaluationsHub 5.0 out of 5 stars
CustomerSuccessBox: Planhat	Totango: Gainsight
CustomerSuccessBox: Staircase AI View All	Totango: ChurnZero View All
CustomerSuccessBox: Categories AI Customer Success Supported Customer Onboarding Supported Customer Revenue Optimization (CRO) Supported Customer Success Supported	Totango: Categories AI Customer Success Supported Customer Experience Supported Customer Revenue Optimization (CRO) Supported Customer Satisfaction Supported Customer Success Supported Experience Management Supported Marketing Automation Supported Product Analytics Supported
CustomerSuccessBox: Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported	Totango: Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Not Supported Customer Engagement Not Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Marketing Automation Features A/B Testing Not Supported Analytics / ROI Tracking Supported Artificial Intelligence Not Supported Content / Blogging Platform Not Supported Customizable CTAs Supported Drip Campaigns Supported Dynamic Content Supported Landing Pages / Web Forms Not Supported Lead Scoring Not Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Supported Social Marketing Not Supported Website Visitor Tracking Not Supported
CustomerSuccessBox: Integrations GTM Buddy Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Service Management Supported Salesforce Supported AccessOwl Not Supported Adobe Marketo Engage Not Supported Google Docs Not Supported Grow Not Supported Help Scout Supported Hightouch Not Supported Intercom Supported Jira Not Supported Outdoo AI Not Supported Retently Not Supported ServiceNow Not Supported Slack Not Supported Stackreaction Not Supported Wufoo Not Supported Zoho Directory Not Supported Show More Integrations View All 15 Integrations	Totango: Integrations GTM Buddy Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Service Management Supported Salesforce Supported AccessOwl Supported Adobe Marketo Engage Supported Google Docs Supported Grow Supported Help Scout Not Supported Hightouch Supported Intercom Not Supported Jira Supported Outdoo AI Supported Retently Supported ServiceNow Supported Slack Supported Stackreaction Supported Wufoo Supported Zoho Directory Supported Show More Integrations View All 48 Integrations
CustomerSuccessBox: Claim CustomerSuccessBox and update features and information Claim CustomerSuccessBox and update features and information	Totango: Claim Totango and update features and information Claim Totango and update features and information