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About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.

About

Our customers span numerous industries. No matter what industry you fall under, WhatCounts is ready to join your team and meet your needs. Elevate your customer targeting, daily email execution, and strategy with one platform. Pre-built layouts, automations, and more—all tailored to your brand and industry at a DIY price. Always deliver the right message to the right customers at the right time by sending WhatCounts. Let our Agency Services handle everything from Strategy, Creative and Implementation! Our customers span numerous industries. No matter what industry you fall under, WhatCounts is ready to join your team and meet your needs. Pre-built layouts, automations, and more—all tailored to your brand and industry at a DIY price. Always deliver the right message to the right customers at the right time by sending WhatCounts.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more

Audience

Companies that need an email marketing solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported

Pricing

$500 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Customer.io
Founded: 2012
United States
customer.io

Company Information

WhatCounts
Founded: 2000
United States
www.whatcounts.com

Alternatives

Alternatives

Ventas CPQ & SMS Solution

Ventas CPQ & SMS Solution

Kcloud Technologies
Campaigner

Campaigner

j2 Global

Categories

Categories

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Not Supported
Customer Surveys Supported
Drip Campaigns Not Supported
Dynamic Content Supported
Event Triggered Email Not Supported
Image Library Not Supported
Landing Pages/Web Forms Supported
Mailing List Management Not Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Not Supported
Template Management Supported
WYSIWYG Email Editor Not Supported

Integrations

Causal Supported
Kixie PowerCall & SMS Supported
Taxi for Email Supported
BI Book Supported
Clearbit Supported
Dyspatch Supported
Google Cloud BigQuery Supported
Google Cloud Storage Supported
HelpBar Supported
OptinMonster Supported
Polytomic Supported
Poplar Supported
Prepr Supported
Retention.com Supported
Rippling Supported
RudderStack Supported
SatisMeter Supported
Stackpile Supported
Summit Supported
YouTube Supported

Integrations

Causal Supported
Kixie PowerCall & SMS Supported
Taxi for Email Supported
BI Book Not Supported
Clearbit Not Supported
Dyspatch Not Supported
Google Cloud BigQuery Not Supported
Google Cloud Storage Not Supported
HelpBar Not Supported
OptinMonster Not Supported
Polytomic Not Supported
Poplar Not Supported
Prepr Not Supported
Retention.com Not Supported
Rippling Not Supported
RudderStack Not Supported
SatisMeter Not Supported
Stackpile Not Supported
Summit Not Supported
YouTube Not Supported
Claim Customer.io and update features and information
Claim Customer.io and update features and information
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Claim WhatCounts and update features and information