Customer.io

Customer.io

5.0 out of 5 stars
FirstHive

FirstHive

eMart Solutions
Customer.io FirstHive

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Customer.io:

About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.
FirstHive:

About

FirstHive is a full-stack customer data platform that enables consumer marketers and brands to take control of their first-party data from all sources, both online and offline, and enables highly personalized campaigns that drive conversions. Strandled in noodled pathways of how your customers discover your brand? Too many fragmented channels? Your questions will have no end while exploring about your customer. See for yourself how you can eliminate such frustration and ambiguity. FirstHive has worked with global brands across Retail, Digital, Manufacturing, Tourism, Travel, Hospitality, and BFSI sectors. We now have access to over 4X the number of identities we had in our database, and are also able to ensure that all our agencies are also on FirstHive, wherein they get access to the data, but the PII is masked from our end thereby ensuring data protection as well.
Customer.io:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
FirstHive:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Customer.io:

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more
FirstHive:

Audience

Companies seeking a tool to match ideal customer personas with the incoming leads into their funnel
Customer.io:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
FirstHive:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Customer.io:

API

Offers API Supported
FirstHive:

API

Offers API Not Supported
Customer.io:

Screenshots and Videos

FirstHive:

Screenshots and Videos

Customer.io:

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported
FirstHive:

Pricing

$49 per month
Free Version Not Supported
Free Trial Supported
Customer.io:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
FirstHive:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Customer.io:

Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.
Customer.io:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
FirstHive:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Customer.io:

Company Information

Customer.io
Founded: 2012
United States
customer.io
FirstHive:

Company Information

eMart Solutions
Founded: 2009
United States
www.firsthive.com
Customer.io:

Alternatives

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Loyalty Reward Stamp

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Customer.io:

Categories

FirstHive:

Categories

Customer.io:

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported
FirstHive:

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Not Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Not Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Supported
Lead Scoring Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Social Media Marketing Features

Analytics Supported
Automated Publishing Supported
Contact Management Not Supported
Content Management Supported
Conversion Tracking Supported
Customer Targeting Supported
Keyword Filtering Supported
Multi-Account Management Supported
Post Scheduling Supported
Customer.io:

Integrations

Airship Supported
Clearbit Supported
Convert Pro Supported
Emailable Supported
Ethyca Supported
Fundify Supported
Gist Supported
Google Cloud Storage Supported
Humanic Supported
Mailgun Supported
Minerva Supported
Panorama AI Supported
Pocus Supported
Regal Supported
Stackreaction Supported
Survicate Supported
Uplup Supported
YesInsights Supported
just words Supported
FirstHive:

Integrations

Airship Not Supported
Clearbit Not Supported
Convert Pro Not Supported
Emailable Not Supported
Ethyca Not Supported
Fundify Not Supported
Gist Not Supported
Google Cloud Storage Not Supported
Humanic Not Supported
Mailgun Not Supported
Minerva Not Supported
Panorama AI Not Supported
Pocus Not Supported
Regal Not Supported
Stackreaction Not Supported
Survicate Not Supported
Uplup Not Supported
YesInsights Not Supported
just words Not Supported
Customer.io:
Claim Customer.io and update features and information
Claim Customer.io and update features and information
FirstHive:
Claim FirstHive and update features and information
Claim FirstHive and update features and information