Customer.io

Customer.io

5.0 out of 5 stars
Customer.io Everhelp

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Customer.io:

About

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7,400+ brands trust their messaging needs with Customer.io, and G2 recently recognized us as a Best Software award winner in the Marketing and Digital Advertising Products category. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2024 Inc. 5000 list.
Everhelp:

About

Everhelp is an AI-powered customer support outsourcing ecosystem that assembles custom setups to meet each client's specific targets. Our automation resolves up to 85% of routine requests, with coverage in 90+ languages via AI (30+ with human agents) and first response as fast as 15 seconds. Founded in 2021, Everhelp is a fast-growing support provider with a top spot on Clutch's Top 100 Fastest-Growing Companies list, having grown to 1,000+ agents across 4 continents. We've supported 125+ clients across industries, from SaaS to eCommerce, logistics, and hospitality, delivering ISO 27001 and PCI DSS-certified, GDPR-compliant services. Results across the client base: a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution. This performance has earned us 8 industry awards, including 2026 Outsource Partner of the Year (Business Intelligence Group) and a Silver Stevie® Award for Best Use of Technology in Customer Service.
Customer.io:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Everhelp:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Customer.io:

Audience

Customer.io serves data-driven internet businesses who need to send personalized messages at scale in industries such as SaaS, B2C, education technology, mobile apps, web marketplaces, and more
Everhelp:

Audience

Organizations looking for a powerful Customer service solution
Customer.io:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Everhelp:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Customer.io:

API

Offers API Supported
Everhelp:

API

Offers API Not Supported
Customer.io:

Screenshots and Videos

Everhelp:

Screenshots and Videos

No images available
Customer.io:

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported
Everhelp:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Customer.io:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
Everhelp:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Customer.io:

Pros & Cons from Real Users

Pros

  • Customer.io has helped us as an organization to raise our marketing level by supporting our management of customers, attributes and events to maintain a very organized and segmented work rhythm. It also allows us to customize reports, modify users based on their user, add or delete attributes and assign events.

Cons

  • Among the few dislikes that have been presented to us as an organization are: data collection is a slightly weak part of Customer.io.
Customer.io:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Everhelp:

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Customer.io:

Company Information

Customer.io
Founded: 2012
United States
customer.io
Everhelp:

Company Information

Everhelp
Founded: 2021
Poland
www.ever-help.com
Customer.io:

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Customer.io:

Categories

Everhelp:

Categories

Customer Service Supported
Customer.io:

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported
Customer.io:

Integrations

Appcues Supported
BigPicture Supported
Cargo Supported
Clay Supported
CodeConductor Supported
Digioh Supported
Google Ads Supported
Google Tag Manager Supported
Grouparoo Supported
Instagram Supported
Integry Supported
Latitude Supported
Medium Supported
MineOS Supported
Panorama AI Supported
Pocus Supported
Prepr Supported
Vessel Supported
YesInsights Supported
n8n Supported
Everhelp:

Integrations

Appcues Not Supported
BigPicture Not Supported
Cargo Not Supported
Clay Not Supported
CodeConductor Not Supported
Digioh Not Supported
Google Ads Not Supported
Google Tag Manager Not Supported
Grouparoo Not Supported
Instagram Not Supported
Integry Not Supported
Latitude Not Supported
Medium Not Supported
MineOS Not Supported
Panorama AI Not Supported
Pocus Not Supported
Prepr Not Supported
Vessel Not Supported
YesInsights Not Supported
n8n Not Supported
Customer.io:
Claim Customer.io and update features and information
Claim Customer.io and update features and information
Everhelp:
Claim Everhelp and update features and information
Claim Everhelp and update features and information