Customer Alliance

Customer Alliance

CA Customer Alliance GmbH
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About

Founded in 2009 in Berlin, thousands of independent and chain hotels worldwide work with Customer Alliance's 90+ employees to manage and improve their online reputations and increase revenue. Within one industry-leading solution hotels collect, distribute, and analyze their guest reviews from across the web, giving them a competitive insight into their hotel's performance. Hotels can now better understand their guests and boost their revenue.

About

Reliable, ultra-secure digital key solution for independent and branded hotels, tailored to guests and efficient for you. Enhance your guests' experience and ease the workload on staff. Through robust automated testing in our robotics testing lab, we ensure that our digital key technology is the most performant and reliable in the industry, which means happy guests and less stress on your staff. Whether you use our app or your own app, we can support your digital key solution needs. While not required, Openkey works best when integrated with your property management system. OpenKey is the largest independent digital key provider in the hospitality industry. Our team boasts extensive experience in providing technology solutions to the hotel industry, and we strive to consistently deliver the most cutting-edge, user-friendly, and dependable solutions to enhance your guests’ experience and streamline your operations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Alliance is the premier reputation management platform used by thousands of hotel and hospitality companies across the world.

Audience

Hotels and resorts requiring a solution to develop a contactless guest experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

79.00€ / month
Free Version
Free Trial

Pricing

$4 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CA Customer Alliance GmbH
Founded: 2009
Germany
www.customer-alliance.com/en

Company Information

OpenKey
United States
www.openkey.co

Alternatives

Alternatives

ReviewPro

ReviewPro

Review Rank
INTELITY

INTELITY

Intelity

Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Integrations

Advantage Anywhere
Amadeus 8
Clock PMS+
Facebook
Frontdesk Anywhere
Innkey PMS
Little Hotelier
Mews
OpenHotel PMS
Oracle Hospitality Suite8
Preno
RoomRaccoon
SMS|Host
ShalomCloud
SimpleK
Sirvoy
Stayntouch PMS
Storable Newbook
WinHMS Express
hoteliga

Integrations

Advantage Anywhere
Amadeus 8
Clock PMS+
Facebook
Frontdesk Anywhere
Innkey PMS
Little Hotelier
Mews
OpenHotel PMS
Oracle Hospitality Suite8
Preno
RoomRaccoon
SMS|Host
ShalomCloud
SimpleK
Sirvoy
Stayntouch PMS
Storable Newbook
WinHMS Express
hoteliga
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