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About

Critical Impact allows you to enhance and simplify your email marketing campaigns. Our tools let you effectively manage your email and SMS lists, send personalized and automated emails, along with text messages (SMS) for your marketing campaigns all at a competitive price model. Our subscriber scoring algorithms will mine your data to quickly identify those subscribers who are most likely to read your next email, consume additional emails, or make another purchase. With our easy-to-use interface, you can schedule messages to send in minutes. Select your send options all on one page, and then prevent mistakes by seeing a confirmation of all your send details. Even A/B test your email across device screens – from phones to tablets to monitors.

About

The most comprehensive email deliverability suite in the industry has just been supercharged. Powered by live feedback from nearly 500 million Cloudmark-protected consumers, Inbox Tracker Cloudmark Edition gives you unprecedented access to email delivery intelligence. Go far beyond simply calculating your spam score. Find out why your emails are sent to the spam folder so you can pinpoint and correct delivery issues with near-surgical precision. The first of its kind, Competitive Tracker is the most powerful, comprehensive, accurate search tool on the market today for delivering email marketing intelligence. Using insights from real consumer inboxes, it returns information and insights quickly, without compromising depth or detail, so you can compete more effectively in the inbox. Competitive Tracker offers flexible search capabilities, alert functionality, and fully customizable charts and reports.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SME to Enterprise email marketers who want to boost sales, grow audiences and reduce workloads.

Audience

Companies that want to improve email deliverability

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Customer Specific. Call or email for pricing.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.7 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very easy to use and simple to generate emails. Uploading lists and organizing is flawless. It's almost perfect!
  • The calendar view aids in tracking deployments by date, promoting collaborative work among team members. The message editor is user-friendly, and custom field-based subscriber search is a valuable feature. Deployment-specific message metrics are neatly organized and offer exportable one-page reports. Additionally, data/list exports are significantly faster compared to our previous platform, taking less than a minute, even for large exports.
  • The reporting options on Critical Impact are incredible! The email editor is very user friendly and allows you to create custom emails or customize well done templates.
  • This email marketing platform is very easy to use and includes a plethora of features that make my job as an editor much easier. This is an exceptional drag and drop platform that allows myself to be creative because of the advanced software in place.
  • - Critical Impact is an extremely easy to use marketing platform, that allows our customers to manage and execute on their marketing plan. - Critical Impact offers fantastic support to us when troubleshooting through new workflows like SMS, and giving feedback in helping us improve how we utilize the software as a company.

Cons

  • Uploading images takes forever and sometimes dynamic lists take very long to generate. I believe you need a better server.
  • Until this point, I have not faced any issues with Critical Impact. It performs well in every aspect of email marketing.
  • I honestly do not have any major cons, Critical Impact has been easy to learn with an informative help center/ customer service when I do have an issue
  • Occasionally, Critical Impact will have issues loading from page to page which can be frustrating, but Critical Impact's customer service team is very responsive and will help work through any issues you have.
  • - The SMS registration process initially was a very long and drawn out process, with little to no insight into whether we were going to be able to offer this product to our customers. We eventually put together a workflow that worked, but it took months to get to that point.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Critical Impact
Founded: 2009
United States
criticalimpact.com

Company Information

eDataSource
United States
www.edatasource.com

Alternatives

Mailjet

Mailjet

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Validity
SendGrid

SendGrid

Twilio SendGrid
Seventh Sense

Seventh Sense

The Seventh Sense

Categories

Email APIs Supported
Email Marketing Supported
Email Tracking Supported
SMS Marketing Supported
SMTP Supported

Categories

Email Marketing Supported
Email Tracking Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Email Tracking Features

A/B Testing Supported
Audience Segmentation Supported
Campaign Management Supported
Event-Based Notifications Supported
Location Tracking Not Supported
Team Management Supported

Email Template Design Features

A/B Testing Supported
Code From Scratch Supported
Drag & Drop Editing Supported
Image Library Supported
Import HTML Code Supported
Mobile-Friendly / Responsive Supported
Potential Issue Identification Supported
Premade Templates Supported
Proofing Supported
Reporting / Analytics Supported
Text Editor Supported
Theme Editor Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported

Transactional Email Features

A/B Testing Supported
Contact Database Supported
Dynamic Content Supported
Email Monitoring Supported
Mailing List Management Supported
Reporting/Analytics Supported
Spam Check Supported
Template Management Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Not Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Not Supported
Dynamic Content Not Supported
Event Triggered Email Not Supported
Image Library Not Supported
Landing Pages/Web Forms Not Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Not Supported
Template Management Not Supported
WYSIWYG Email Editor Not Supported

Email Tracking Features

A/B Testing Supported
Audience Segmentation Not Supported
Campaign Management Supported
Event-Based Notifications Supported
Location Tracking Not Supported
Team Management Not Supported

Integrations

Compete Club Management Supported
Doplac CRM Not Supported
Facebook Supported
Google Analytics Supported
HostBill Not Supported
Indent Not Supported
Magento Supported
Quickwork Not Supported
Salesforce Supported
Shopify Supported
Sugar Sell Supported
Zapier Supported

Integrations

Compete Club Management Not Supported
Doplac CRM Supported
Facebook Not Supported
Google Analytics Not Supported
HostBill Supported
Indent Supported
Magento Not Supported
Quickwork Supported
Salesforce Not Supported
Shopify Not Supported
Sugar Sell Not Supported
Zapier Not Supported
Claim Critical Impact and update features and information
Claim Critical Impact and update features and information
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Claim eDataSource and update features and information