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About

Critical Impact allows you to enhance and simplify your email marketing campaigns. Our tools let you effectively manage your email and SMS lists, send personalized and automated emails, along with text messages (SMS) for your marketing campaigns all at a competitive price model. Our subscriber scoring algorithms will mine your data to quickly identify those subscribers who are most likely to read your next email, consume additional emails, or make another purchase. With our easy-to-use interface, you can schedule messages to send in minutes. Select your send options all on one page, and then prevent mistakes by seeing a confirmation of all your send details. Even A/B test your email across device screens – from phones to tablets to monitors.

About

Our Email Marketing platform has all the tools you need to become an email marketing pro. Check out our many features like transactional emails, workflows, automations and different campaign types to see what we mean. Our campaign builder allows you to design stunning emails, like a pro. Creating an effective campaign requires that you have the right tools for the job. An email marketing and digital strategy expert will learn the ins and outs of your business, existing email program and identify your campaign goals. We will then analyze and perform an audit of your current marketing and database growth strategy, along with your current email program to identify key areas of improvement. We will set up a consultation to review the critical areas of improvement, best practices, examples and how we propose to work alongside your business to win. Receive an in-depth guide on the way forward and how we will help create high-value, low-cost ways to achieve your goals.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SME to Enterprise email marketers who want to boost sales, grow audiences and reduce workloads.

Audience

Anyone who wants an email marketing solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Customer Specific. Call or email for pricing.
Free Version
Free Trial

Pricing

R259 per month
Pricing is available for subscriptions, email and SMS credits as well as bespoke pricing for services
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.7 / 5
support 4.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Very easy to use and simple to generate emails. Uploading lists and organizing is flawless. It's almost perfect!
  • The calendar view aids in tracking deployments by date, promoting collaborative work among team members. The message editor is user-friendly, and custom field-based subscriber search is a valuable feature. Deployment-specific message metrics are neatly organized and offer exportable one-page reports. Additionally, data/list exports are significantly faster compared to our previous platform, taking less than a minute, even for large exports.
  • The reporting options on Critical Impact are incredible! The email editor is very user friendly and allows you to create custom emails or customize well done templates.
  • This email marketing platform is very easy to use and includes a plethora of features that make my job as an editor much easier. This is an exceptional drag and drop platform that allows myself to be creative because of the advanced software in place.
  • - Critical Impact is an extremely easy to use marketing platform, that allows our customers to manage and execute on their marketing plan. - Critical Impact offers fantastic support to us when troubleshooting through new workflows like SMS, and giving feedback in helping us improve how we utilize the software as a company.

Cons

  • Uploading images takes forever and sometimes dynamic lists take very long to generate. I believe you need a better server.
  • Until this point, I have not faced any issues with Critical Impact. It performs well in every aspect of email marketing.
  • I honestly do not have any major cons, Critical Impact has been easy to learn with an informative help center/ customer service when I do have an issue
  • Occasionally, Critical Impact will have issues loading from page to page which can be frustrating, but Critical Impact's customer service team is very responsive and will help work through any issues you have.
  • - The SMS registration process initially was a very long and drawn out process, with little to no insight into whether we were going to be able to offer this product to our customers. We eventually put together a workflow that worked, but it took months to get to that point.

Pros & Cons from Real Users

Pros

  • The software is extremely easy to use, and has all the features pretty much any business needs to really nail their email marketing and automated emails.

Cons

  • There is no pricing on the website, so had to inquire with a fear of being sold to. That said, the team did not force me into any unnecessary purchases and gave me the best possible pricing for what I needed.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Critical Impact
Founded: 2009
United States
criticalimpact.com

Company Information

TouchBasePro
Founded: 2004
South Africa
touchbasepro.com

Alternatives

Mailjet

Mailjet

Sinch

Alternatives

SendGrid

SendGrid

Twilio SendGrid
Mailjet

Mailjet

Sinch

Categories

Categories

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design Features

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Transactional Email Features

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

Email Tracking Features

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design Features

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Transactional Email Features

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

Integrations

Magento
Salesforce
Zapier
Axis LMS
Compete Club Management
Facebook
Google Analytics
Gravity Software
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Shopify
Sugar Sell
SurveyMonkey
Zoho CRM

Integrations

Magento
Salesforce
Zapier
Axis LMS
Compete Club Management
Facebook
Google Analytics
Gravity Software
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Shopify
Sugar Sell
SurveyMonkey
Zoho CRM
Claim Critical Impact and update features and information
Claim Critical Impact and update features and information
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Claim TouchBasePro and update features and information