Knova

Knova

IgniteTech
+
+

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About

360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more.

About

Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Websites and ecommerce that want a powerful search and recommendation engine

Audience

Large customer service and support organizations that handle complex queries across channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Coveo
Founded: 2005
Canada
www.coveo.com

Company Information

IgniteTech
United States
ignitetech.com/softwarelibrary/knova

Alternatives

Alternatives

Lucidworks Fusion

Lucidworks Fusion

Lucidworks
KBPublisher

KBPublisher

Double Jade

Categories

Categories

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

AppBilling
AppHelp
AppInsights
AppMarket
AppReseller
AppWise
Canopy
Elastic Path
Google Cloud Discovery AI
Ketch
LumApps
SAP Store
Salesforce
ServiceNow
Sitecore
Stackreaction
Titan CMS
Wufoo
Zendesk

Integrations

AppBilling
AppHelp
AppInsights
AppMarket
AppReseller
AppWise
Canopy
Elastic Path
Google Cloud Discovery AI
Ketch
LumApps
SAP Store
Salesforce
ServiceNow
Sitecore
Stackreaction
Titan CMS
Wufoo
Zendesk
Claim Coveo and update features and information
Claim Coveo and update features and information
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