Related Products
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About
Solves the problem of managing contacts and capturing activity from large number of field agents, sales reps, dealers, channel partners and employees. Completely customizable to fit your business operations. Feature-rich application with web and mobile interfaces and add-on modules of digital business cards and file sharing. For data preparation, complex de-duplication, entity resolution, transformation, merging and purging of large databases residing on private cloud or on-premises. Ingestion of structured and unstructured data of any format. Fuzzy logic-based pattern matching algorithms, proven on tens of millions of records. On-premise and API based implementation of complex contact data extraction program, designed to return the key/value pairs from text. Works along with robotic process automation (RPA) products, scanners, digital transformation tools and OCR/automation software.
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About
Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful, and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions. Unified agent desktop with productivity tools and visibility of all channels, interactions, and applications for personalized CX and improved FCR. Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more. Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency. Improve business outcomes with real-time and historical omnichannel dashboards, reports, and analytics including FCR, CES, and bot analytics.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses searching for a solution to manage their contact data
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Audience
Companies searching for an omnichannel Contact Center solution to increase customer engagement and agent success
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$50.00/month
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationContactous
Founded: 2015
Singapore
www.contactous.com
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Company InformationUpstream Works
Founded: 1995
Canada
www.upstreamworks.com
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Alternatives |
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Categories |
Categories |
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Contact Management Features
Activity Management
Supported
Appointment Management
Not Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Customer Pipeline
Not Supported
Email Marketing
Supported
Group Management
Supported
Interaction Tracking
Supported
Lead Management
Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Supported
Search / Filter
Supported
Segmentation
Supported
Shared Contacts
Supported
Social Media Integration
Not Supported
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Contact Management Features
Activity Management
Supported
Appointment Management
Not Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Not Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Interaction Tracking
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Not Supported
Search / Filter
Not Supported
Segmentation
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
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Integrations
AWS Marketplace
Not Supported
Google Drive
Supported
Microsoft Excel
Supported
SAP Business One
Supported
Salesforce
Supported
Zoho CRM
Supported
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Integrations
AWS Marketplace
Supported
Google Drive
Not Supported
Microsoft Excel
Not Supported
SAP Business One
Not Supported
Salesforce
Not Supported
Zoho CRM
Not Supported
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