Related Products
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About
Solves the problem of managing contacts and capturing activity from large number of field agents, sales reps, dealers, channel partners and employees. Completely customizable to fit your business operations. Feature-rich application with web and mobile interfaces and add-on modules of digital business cards and file sharing. For data preparation, complex de-duplication, entity resolution, transformation, merging and purging of large databases residing on private cloud or on-premises. Ingestion of structured and unstructured data of any format. Fuzzy logic-based pattern matching algorithms, proven on tens of millions of records. On-premise and API based implementation of complex contact data extraction program, designed to return the key/value pairs from text. Works along with robotic process automation (RPA) products, scanners, digital transformation tools and OCR/automation software.
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About
Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful, and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions. Unified agent desktop with productivity tools and visibility of all channels, interactions, and applications for personalized CX and improved FCR. Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more. Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency. Improve business outcomes with real-time and historical omnichannel dashboards, reports, and analytics including FCR, CES, and bot analytics.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a solution to manage their contact data
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Audience
Companies searching for an omnichannel Contact Center solution to increase customer engagement and agent success
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$50.00/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationContactous
Founded: 2015
Singapore
www.contactous.com
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Company InformationUpstream Works
Founded: 1995
Canada
www.upstreamworks.com
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Alternatives |
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Categories |
Categories |
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Contact Management Features
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
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Contact Management Features
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
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Integrations
AWS Marketplace
Google Drive
Microsoft Excel
SAP Business One
Salesforce
Zoho CRM
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Integrations
AWS Marketplace
Google Drive
Microsoft Excel
SAP Business One
Salesforce
Zoho CRM
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