Robin by AteraAtera
|
||||||
About
Console is an AI-powered service desk that centralizes employee requests, automates repetitive workflows, and executes tasks across a company’s existing tools. Employees submit requests through channels like Slack, Teams or Google chat, which flow into a unified inbox where they are categorized, routed, and prioritized. From there, Console uses knowledge base content to answer common questions and playbooks to take action on requests, including multi-step workflows with approvals and integrations into systems like identity providers and SaaS apps. Rather than just tracking tickets, Console is designed to resolve them end-to-end by combining request intake, automation, and execution in a single system.
|
About
Robin by Atera is an autonomous IT support agent designed to automatically diagnose and resolve technical issues across devices and cloud environments. The system acts as an AI-powered IT assistant that manages support requests from start to finish without human intervention. Robin receives requests from platforms such as Slack, Microsoft Teams, email, and IT service management tools, verifies the user’s identity, and gathers technical context to understand the problem. It can then perform approved actions on devices, networks, or cloud systems to resolve the issue. By automating troubleshooting and IT support workflows, Robin helps organizations reduce downtime and improve support efficiency.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
IT, HR, and Legal professionals
|
Audience
IT departments, managed service providers (MSPs), and enterprise organizations that want to automate IT support, device management, and cloud troubleshooting using AI
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and VideosNo images available
|
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationConsole
Founded: 2023
www.console.com
|
Company InformationAtera
Founded: 2012
United States
www.atera.com/ai/robin/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
IT Management Features
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
|
||||||
Integrations
Microsoft Teams
Okta
Slack
Addigy
Atera
Azure-AD-External-Identities
Coda
Confluence
Fleet
Freshservice
|
Integrations
Microsoft Teams
Okta
Slack
Addigy
Atera
Azure-AD-External-Identities
Coda
Confluence
Fleet
Freshservice
|
|||||
|
|
