ConnectWise Automate vs. FileWave Comparison


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		Related Products NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,035 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. 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Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. Trusted by over 5,000 companies including Plaid, Notion, Airbus, and Vercel, Iru transforms how modern businesses manage digital trust. The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,385 Ratings Visit Website Addigy Addigy is the the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t. 261 Ratings Visit Website AdRem NetCrunch NetCrunch is commercial, self-hosted, agentless network and IT infrastructure monitoring software for Windows Server. It monitors network devices, servers, virtualization platforms, cloud services, applications, websites, logs, telemetry, and network traffic across on-premises and hybrid IT environments. Network traffic analysis supports NetFlow, sFlow, IPFIX, and other flow technologies. NetCrunch supports 680+ monitoring targets and provides 270+ ready-to-use Monitoring Packs for devices, applications, and operating systems. Licensing is based on monitored nodes and network interfaces rather than individual sensors, checks, or metrics. Real-time dashboards, policy-based monitoring, advanced alerting, and 40+ automated response actions—including remote script execution, service restart, process termination, and device reboot—support centralized monitoring and automated remediation. NetCrunch runs on Windows Server and can monitor infrastructure deployed on-premises, in the cloud, or across hybrid environments. 165 Ratings Visit Website Josys Josys is a modern AI-native identity security and governance platform. Enterprise AI adoption has made identity the fastest-growing attack surface — and the hardest to govern. Josys discovers, governs, and secures every identity - human, machine, and AI agent - across every application in the enterprise. Built on policy-led governance, Josys lets security and IT teams define access policies once and enforce them autonomously: risk is surfaced, access is controlled, and identity threats are remediated in real time, without manual oversight. Trusted by over 1,000 organizations and MSPs worldwide, Josys turns identity from the fastest-growing attack surface into an autonomously governed advantage. 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Statseeker's out-of-the-box dashboards and reports give you the contextual data needed to proactively monitor your network and fix problems before users are aware. 35 Ratings Visit Website ManageEngine Endpoint Central ManageEngine Endpoint Central gives IT teams a single platform to manage and secure every device across the organization, eliminating the need to juggle multiple point tools. Patch management is automated across Windows, macOS, Linux, and 1000+ third-party applications. Software deployment, OS imaging, and remote desktop capabilities allow administrators to provision, update, and troubleshoot endpoints without physical presence. Security capabilities include vulnerability assessment, application control, device control, browser security, endpoint privilege management, EDR, NGAV protection against malware and zero-day threats, and private access for secure remote connectivity. 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About Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count.	About Device management is becoming increasingly complex and extensive, but that doesn’t mean that it has to be more complicated at the same time. FileWave is the pioneer in unified management for all of your devices, for all of your platforms, in any environment. Discover one simple solution to manage all your devices, any time, anywhere, no matter the platform. Our convenient tool offers a streamlined approach to device management, asset management, and security for all major systems. FileWave saves IT departments money by saving their time with our powerful toolkit of advanced IT management tools. Thanks to remote access, imaging/provisioning, deployment, and automation, IT admins can manage devices from everywhere.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT Service Providers and Managed Service Providers (MSPs)	Audience Organizations that need a comprehensive device management solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.3 / 5 features 4.8 / 5 design 4.1 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros ConnectWise Automate truly shines when it comes to robust automation — the ability to patch multiple devices simultaneously is a massive time-saver, freeing up IT professionals to focus on higher-priority work. Its proactive monitoring and alerting capabilities are comprehensive, sending notifications for issues like low disk space or connectivity problems before they become critical — a huge win for MSPs trying to stay ahead of client issues. The scripting and automation features are flexible and powerful, and the remote access options are robust, making it a solid, reliable choice for IT teams managing distributed environments. The tight integration with ConnectWise PSA and ScreenConnect as a primary connection surface is a standout advantage for shops already in the ConnectWise ecosystem. ConnectWise Automate provides real-time monitoring of endpoints and generates alerts for potential issues. This proactive monitoring helps IT teams address issues promptly, minimizing the impact on end-users. Ticketing and alerting is excellent and often resolves most known issues automatically. You have the ability to add scripts which would assist the automation and resolution process. The functionality of the scripts is great. The systems can reboot overnight and can be pushed through windows updates—and the whole thing can be monitored. You can easily use SQL Queries to create reports for NOC operations. Very powerful RMM tool. There is almost no limitation to what you can do with ConnectWise Automate. The scripting engine allows you to create automation tasks using their basic scripting functions or use your own with a PowerShell script. Cons Getting up and running with ConnectWise Automate does take some patience — the initial setup and configuration can be time-consuming, and ongoing maintenance requires dedicated expertise that smaller teams may find challenging to sustain. Patch management, while functional, remains an area with some room for improvement, and reporting inconsistencies can occasionally require a bit of manual follow-up to keep everything tidy. Some users transitioning from simpler RMM solutions may find the interface a lot to take in at first, and the feature gap between the web version and the installed client can take a little getting used to While powerful, ConnectWise Automate's extensive features may be considered overkill for smaller IT teams or businesses with simpler IT infrastructure. Implementing only the necessary features may require careful configuration. Support is not the greatest in terms of time to respond though very knowledgeable once engaged. It can be very difficult to set up. The UI is too complex and hard to understand. Support is limited for Linux and OS X systems. The solution is aging a bit and needs to be updated to support more cloud centric thinking. Still stuck in the age of on-premise solutions and ignoring things like Microsoft 365.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ConnectWise Founded: 1982 United States www.connectwise.com/platform/unified-management/automate	Company Information FileWave Founded: 1992 United States www.filewave.com
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SuperOps	baramundi Management Suite baramundi Software USA
Atera	Ivanti
NinjaOne	Hexnode UEM Mitsogo Inc
N-able N‑central N-able View All	NinjaOne View All
Categories Application Development Supported Data Center Management Supported Endpoint Management Supported IT Asset Management Supported IT Automation Supported IT Infrastructure Monitoring Supported IT Management Supported IT Security Supported IT Service Supported Mobile Device Management (MDM) Supported MSP Supported Network Monitoring Supported Network Security Supported Patch Management Supported RMM Supported Server Management Supported System Monitoring Supported Virtualization Supported	Categories Endpoint Management Supported IT Asset Management Supported Mobile Device Management (MDM) Supported Patch Management Supported Unified Endpoint Management (UEM) Supported
IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Not Supported Supplier Management Supported Mobile Device Management (MDM) Features Automatic Device Recognition Not Supported Data Management Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Supported Wireless Network Support Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Supported Dashboard Not Supported Network Wide Management Supported Patch Prioritization Not Supported Patch Testing Supported Remote Access/Control Not Supported Vulnerability Scanning Supported Show More Features Data Center Management Features Audit Trail Supported Behavior-Based Acceleration Supported Cross Reference System Supported Device Auto Discovery Supported Diagnostic Testing Supported Import / Export Data Supported JCL Management Not Supported Multi-Platform Supported Multi-User Supported Power Management Supported Sarbanes-Oxley Compliance Supported IT Infrastructure Monitoring Features Alerts / Notifications Supported Application Monitoring Supported Bandwidth Monitoring Supported Capacity Planning Supported Configuration Change Management Supported Data Movement Monitoring Supported Health Monitoring Supported Multi-Platform Support Supported Performance Monitoring Supported Point-in-Time Visibility Supported Reporting / Analytics Supported Virtual Machine Monitoring Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Supported Remote Access Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Not Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Supported Web Traffic Reporting Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Not Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported MSP Features Backup Management Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Not Supported Help Desk Not Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Not Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Supported Diagnostic Tools Supported Internet Usage Monitoring Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Supported Network Security Features Access Control Supported Analytics / Reporting Supported Compliance Reporting Not Supported Firewalls Supported Internet Usage Monitoring Supported Intrusion Detection System Supported Threat Response Supported VPN Not Supported Vulnerability Scanning Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Not Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Server Management Features CPU Monitoring Supported Credential Management Supported Database Servers Supported Email Monitoring Supported Event Logs Supported History Tracking Supported Patch Management Supported Scheduling Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Supported Data Backup / Recovery Supported Device Monitoring Supported Inventory Management Supported Patch Management Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Supported Virtualization Features Archiving & Retention Supported Capacity Monitoring Supported Data Mobility Supported Desktop Virtualization Supported Disaster Recovery Supported Namespace Management Not Supported Performance Management Supported Version Control Supported Virtual Machine Monitoring Supported	IT Asset Management Features Asset Tracking Not Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Not Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Not Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Not Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Not Supported Wireless Network Support Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Not Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Not Supported Custom Patches Supported Dashboard Not Supported Network Wide Management Supported Patch Prioritization Not Supported Patch Testing Supported Remote Access/Control Not Supported Vulnerability Scanning Supported
Integrations Acronis Cyber Protect Supported Aritic Desk Supported Codeless Platforms Alerting Software Supported CyberQP Supported DNSWatch Supported Delinea Cloud Access Controller Supported ESET Endpoint Security Supported HaloPSA Supported ITBoost Supported Incident IQ Not Supported MSPStuff Switchboard Supported Network Glue Supported N‑able Passportal Supported Propel Your MSP Supported ScalePad Quoter Supported ServiceNow Not Supported Sherweb Supported ThreatSync Supported VARStreet XC Supported Voyced Supported Show More Integrations View All 82 Integrations	Integrations Acronis Cyber Protect Not Supported Aritic Desk Not Supported Codeless Platforms Alerting Software Not Supported CyberQP Not Supported DNSWatch Not Supported Delinea Cloud Access Controller Not Supported ESET Endpoint Security Not Supported HaloPSA Not Supported ITBoost Not Supported Incident IQ Supported MSPStuff Switchboard Not Supported Network Glue Not Supported N‑able Passportal Not Supported Propel Your MSP Not Supported ScalePad Quoter Not Supported ServiceNow Supported Sherweb Not Supported ThreatSync Not Supported VARStreet XC Not Supported Voyced Not Supported Show More Integrations View All 3 Integrations
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