ConSol CM/Helpdesk vs. HRlab Comparison


ConSol CM/Helpdesk ConSol Consulting & Solutions Software GmbH	HRlab HRlab GmbH
Learn More about ConSol CM/Helpdesk Update Features for ConSol CM/Helpdesk	Learn More about HRlab Update Features for HRlab	Add To Compare	Add To Compare

ConSol CM/Helpdesk	HRlab
		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 4.2 out of 5 stars 244 Ratings Visit Website for Serviceaide Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 4.5 out of 5 stars 297 Ratings Visit Website for SuperOps Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 4.8 out of 5 stars 50 Ratings Visit Website for EcholoN ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 4.5 out of 5 stars 36 Ratings Visit Website for ScreenMeet Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 4.5 out of 5 stars 679 Ratings Visit Website for Auvik Odoo Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by reducing redundant manual processes, which helps companies save countless hours of labor. Every module is interconnected to provide a fully-integrated experience from app to app, and users can automate many processes that would’ve otherwise required manual inputs into multiple applications. Odoo keeps all business functions in one place, allowing teams to collaborate with other departments from one unified platform in the most efficient way possible. 4.2 out of 5 stars 1,729 Ratings Visit Website for Odoo ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 4.6 out of 5 stars 19,572 Ratings Visit Website for ClickUp
ConSol CM/Helpdesk: About ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests. All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly. The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors. And best of all: all processes and data structures can be adapted to your needs.	HRlab: About HRlab provides medium-sized companies with all essential functions of an HR software needed for an efficient employee management. Comprehensive, affordable and no empty promises! Digital personnel files collect all important data and documents in one place. Employees can update their personal data autonomously via our employee self service function and have access to all cleared documents. Also, contracts are created and signed in no time through flexible templates and digital signatures available in HRlab. There’s an abundance of specialised HR softwares available in the market. Employees working in HR departments are often faced with a multitude of partial solutions. This regularly translates into isolated applications for time tracking, recruiting or travel expense accounting. Which again results in constant switching between applications. In addition, each of these partial solutions must be maintained separately.
ConSol CM/Helpdesk: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	HRlab: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
ConSol CM/Helpdesk: Audience Mid-sized to large companies	HRlab: Audience All-in-one HR software for medium-sized companies
ConSol CM/Helpdesk: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	HRlab: Support Phone Support Supported 24/7 Live Support Supported Online Supported
ConSol CM/Helpdesk: API Offers API Supported	HRlab: API Offers API Supported
ConSol CM/Helpdesk: Screenshots and Videos View more images or videos	HRlab: Screenshots and Videos View more images or videos
ConSol CM/Helpdesk: Pricing € 69,00/month/user The minimum number of the Cloud Starter version is 3 concurrent users. Alternatively we offer license purchases. Free Version Not Supported Free Trial Supported	HRlab: Pricing 6 € per User / Month HRlab offers a modular pricing model. The basic version, "Core," is available starting at €6 per user per month. The following additional modules can be added flexibly: - Time & Absence - Talent Management - Recruitment Free Version Not Supported Free Trial Supported
ConSol CM/Helpdesk: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	HRlab: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

ConSol CM/Helpdesk: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	HRlab: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
ConSol CM/Helpdesk: Company Information ConSol Consulting & Solutions Software GmbH Founded: 1984 Germany cm.consol.de/software/helpdesk/	HRlab: Company Information HRlab GmbH Founded: 2016 Germany www.hrlab.de
ConSol CM/Helpdesk: Alternatives LogMeIn Resolve GoTo 4.8 out of 5 stars	HRlab: Alternatives eCockpit AHK Softwaregutachten.at e.U.
ConSol CM/Helpdesk: SysAid SysAid Technologies 4.7 out of 5 stars	HRlab: HRworks
ConSol CM/Helpdesk: ManageEngine ServiceDesk Plus ManageEngine 5.0 out of 5 stars	HRlab: Partial.ly
ConSol CM/Helpdesk: Serviceaide 4.2 out of 5 stars	HRlab: Where's My Staff Tragging
ConSol CM/Helpdesk: SolarWinds Service Desk SolarWinds View All	HRlab: Matterial View All
ConSol CM/Helpdesk: Categories Help Desk Supported Issue Tracking Supported IT Service Supported Service Desk Supported	HRlab: Categories Human Resources Supported
ConSol CM/Helpdesk: Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Not Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Issue Tracking Features Assignment Management Not Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Not Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Not Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported	HRlab: Show More Features Human Resources Features 360 Degree Feedback Supported Applicant Tracking Supported Attendance Management Supported Benefits Management Supported Career Development Planning Supported Compensation Management Not Supported Compliance Management Not Supported Employee Database Supported Employee Lifecycle Management Supported Onboarding Supported Payroll Management Supported Performance Management Supported Recruiting Management Supported Self Service Portal Supported Succession Planning Supported Time & Attendance Management Supported Time Off Management Supported Timesheets Supported Training Management Supported
ConSol CM/Helpdesk: Integrations ATOSS Not Supported DATEV Not Supported Google Workspace Not Supported Matrix42 Software Asset Management Supported Microsoft Entra Not Supported Softgarden Not Supported baramundi Management Suite Supported onlyfy Application Manager Not Supported View All 2 Integrations	HRlab: Integrations ATOSS Supported DATEV Supported Google Workspace Supported Matrix42 Software Asset Management Not Supported Microsoft Entra Supported Softgarden Supported baramundi Management Suite Not Supported onlyfy Application Manager Supported View All 6 Integrations
ConSol CM/Helpdesk: Claim ConSol CM/Helpdesk and update features and information Claim ConSol CM/Helpdesk and update features and information	HRlab: Claim HRlab and update features and information Claim HRlab and update features and information