Community.com vs. Infobip Comparison


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About Community is a trusted conversational marketing channel that connects Leaders—entrepreneurs, small businesses, media companies, and brands—to their Members, all via SMS text messaging. Community has seen more than 3 billion texts exchanged between its Leaders and their Members, with clickthrough rates of 59% and open rates of 95%. Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Why? Your audience is looking for a connection with humans, not bots—we are focused on privacy and value trust, for you and your audience. Anything you can send in a text message you can send through Community. Share photos, videos, audio notes, gifs, emojis, links, and text. Our features allow you to segment by age, location, interest, and more. See why thousands of artists, entrepreneurs, small businesses, and brands use Community to text with their audience. Reserve your number today.	About Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Entrepreneurs, Small Businesses, Artists, Creators, Public Figures, Media Companies, Brands, and Enterprises	Audience One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.3 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I love that my clients get to be anonymous especially because they’re living with HIV/AIDS. It’s allowing me to reach them in a more personalized way that eliminates fear & stigma. Very easy to send text messages and manage the responses. It's so simple that anyone could use it to reach their audience. Community was a great way for us to take advantage of SMS to reach out to our clients whom we previously were only able to connect with over one medium at scale being email. I love Community and use it all the time to communicate with fans of my writing. Recently, I had to contact customer service with an issue that they quickly and efficiently took care of. The follow-up to my inquiry was exceptional and above and beyond. Community.com enables businesses and brands to communicate effectively with their audience on a media that has very high open rate, and enabling compliant opt-outs. Cons Some features are only available with the upgrade. I wish I could do auto reply for certain group sign ups. I haven't really played with all of the functions, but it seems like pretty simple software. The ONLY thing Community doesn't have is a way for our clients to select which 'tag' they'd like to opt-in for without our direct involvement to make it happen. Ex: we have three markets in which we operate and people that sign up for our texts prefer only a couple of those markets rather than them all. They can send us a text back with what market they prefer, but at that point, there is unneeded friction by having to have myself go back in there to manually input their desired market or 'tag'. I can’t think of any cons either for me or my subscribers! More app features on Community.com could be helpful.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Community Founded: 2018 United States community.com	Company Information Infobip Founded: 2006 Headquartered in London, Infobip has 60+ offices on 6 continents www.infobip.com
Alternatives SimpleTexting Sinch	Alternatives Twilio Messaging Twilio
Voizee	CM.com
SMS-Magic Screen-Magic Mobile Media Inc	Freshchat Freshworks
TXTImpact	Bird
Text Request View All	TeleSign View All
Categories Business Text Messaging Community Conversational Marketing Customer Engagement Influencer Marketing SMS Marketing	Categories AI Call Center Call Center Chat SDK & API Chatbot Communication APIs Communications Platform as a Service (CPaaS) Conversational AI Conversational Marketing Customer Communications Management Customer Engagement Customer Experience Email APIs IVR Live Chat SMS Gateways SMS Marketing Voice Calling API & SDK
Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Community Features Content Management Content Moderation Discussions / Forums Event Management Group Management Ideation / Crowdsourcing Member Directory Membership Management Social Media Management Website Management White Label Influencer Marketing Features Campaign Management CRM Faceted Search / Filtering Influencer Discovery Payment Tracking ROI Tracking Social Media Monitoring	Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail
Integrations Salesforce Agentforce Marketing Aritic Mail Azure Marketplace BlueVenn ClpHub Digiphy Facebook Kasisto KAI Klaviyo LeadsBridge Meya Microsoft Dynamics 365 Marketing Navixy Raven Shopify Solutions by Text TextDeliver VK Workers by Delos Zapier Show More Integrations View All 10 Integrations	Integrations Salesforce Agentforce Marketing Aritic Mail Azure Marketplace BlueVenn ClpHub Digiphy Facebook Kasisto KAI Klaviyo LeadsBridge Meya Microsoft Dynamics 365 Marketing Navixy Raven Shopify Solutions by Text TextDeliver VK Workers by Delos Zapier Show More Integrations View All 50 Integrations
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