Community Phone vs. Insight IVR Comparison Chart

Pros

• It worked for local calls. It was east to sign up, and the website was okay. The hardware was good and was small.
• I notice that Community Phone service has many great reviews online, however, where I am concerned, the jury is still out. First of all, I ported my old phone number into the Community Phone service, however I have noticed that I still have two phone numbers, one is the temporary number initially assigned, while the second is my old ported number, which I really wanted. Now, the temporary phone number is still active, along with my ported number. During the day, I get many calls and when answered I get a dial tone and not a person on the other line! I am not sure they are calling the temporary number or if it is a spam call that Community is blocking! During a normal day, I may get five or six of these types of calls per day. Also, when I first signed up with Community, I set up voice mail with the temporary number. It appears that cannot be changed. I still have to go into voice mail using the temporary number, which discourages me from using voice mail. Sure, the price is a plus, but I am not sure the drawbacks are put out there for consideration. I did get Panasonic Phones and sometimes I wonder if their specific directions interfere with the Community directions?
• Excellent customer service with prompt delivery. It was a simple and efficient setup. I was able to start ringing family and friends right away.
• The whole process was super simple and the landline base was easy to install. When I needed help the customer service rep was awesome!
• Community Phone provides a very affordable, super easy to use, and all with minimal skill use landline service.
• Reliable, inexpensive, and great call quality. By far, the biggest positive with CP is customer service. If I attempt to contact CP with a problem, CP responds with a native speaker of English within 24 hours, generally far less.
• Since I needed just a landline it is exactly what I expected and the price was perfect. I got to keep my # of 35 years so very happy.