Community Phone
DialLink
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About

Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change.

About

DialLink is a cloud-based phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a single, centralized platform, making it easy to manage inbound and outbound communication, improve responsiveness, and consistently project a professional image. DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels. Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses that want a modern business phone system using their current phones

Audience

SMBs and startups often struggle to stay in control of their communications with customers, prospects, partners, and other contacts. Sales, support, IT, customer success and customer service leaders, and business owners.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Play Video Community Phone Screenshot 1 Community Phone Screenshot 1 View more images or videos

Screenshots and Videos

DialLink offers a plug-and-play setup with no IT expertise required, so you can deploy it and start using it right away. Designed for today’s mobile and distributed teams, it works seamlessly across smartphones, desktops, and desk phones. An AI voice agent, powered by your knowledge base, can manage routine inbound and outbound calls around the clock. It answers questions, provides information, and, when needed, seamlessly transfers the caller to a human agent with full context so nothing gets lost. Connect AI voice agents to your business platforms, such as HubSpot, Salesforce, Shopify, Intercom, Calendly, and Cal.com, as well as AI systems like Claude and ChatGPT. This allows them to retrieve data, perform real business actions, and even be triggered to initiate outbound calls based on predefined events. DialLink equips your business with all the tools you need to handle inbound calls effectively, from IVR menus and auto-receptionists to call queues, warm transfers, ring groups, and custom business hours. With smart call routing built in, you can ensure every call reaches the right person or team, improving both efficiency and customer experience. DialLink’s AI phone system combines all customer interactions — calls, SMS, and WhatsApp messages — into one platform. Respond quickly with AI-suggested message replies. Increase customer engagement further with RCS messaging for richer, more interactive communication. AI-powered call summaries detail key discussion points, outcomes, and next steps, eliminating the distraction of manual notetaking and enabling efficient follow-up. Additionally, AI call tagging enhances call organization by automatically assigning predefined tags to both inbound and outbound calls, helping to categorize and prioritize conversations for better management and quicker access to key information. View more images or videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$15/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.1 / 5
ease 4.6 / 5
features 4.1 / 5
design 4.6 / 5
support 4.1 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Pros from Real Users

Pros

  • It worked for local calls. It was east to sign up, and the website was okay. The hardware was good and was small.
  • I notice that Community Phone service has many great reviews online, however, where I am concerned, the jury is still out. First of all, I ported my old phone number into the Community Phone service, however I have noticed that I still have two phone numbers, one is the temporary number initially assigned, while the second is my old ported number, which I really wanted. Now, the temporary phone number is still active, along with my ported number. During the day, I get many calls and when answered I get a dial tone and not a person on the other line! I am not sure they are calling the temporary number or if it is a spam call that Community is blocking! During a normal day, I may get five or six of these types of calls per day. Also, when I first signed up with Community, I set up voice mail with the temporary number. It appears that cannot be changed. I still have to go into voice mail using the temporary number, which discourages me from using voice mail. Sure, the price is a plus, but I am not sure the drawbacks are put out there for consideration. I did get Panasonic Phones and sometimes I wonder if their specific directions interfere with the Community directions?
  • Excellent customer service with prompt delivery. It was a simple and efficient setup. I was able to start ringing family and friends right away.
  • The whole process was super simple and the landline base was easy to install. When I needed help the customer service rep was awesome!
  • Community Phone provides a very affordable, super easy to use, and all with minimal skill use landline service.
  • Reliable, inexpensive, and great call quality. By far, the biggest positive with CP is customer service. If I attempt to contact CP with a problem, CP responds with a native speaker of English within 24 hours, generally far less.
  • Since I needed just a landline it is exactly what I expected and the price was perfect. I got to keep my # of 35 years so very happy.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Community Phone
Founded: 2018
United States
www.communityphone.org/business

Company Information

DialLink
Founded: 2022
United States
www.diallink.com

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Categories

Business Phone Systems Supported
Business VoIP Supported
Cloud PBX Supported
IVR Supported
Telephony Supported

Categories

AI Voice Agents Supported
Business Phone Systems Supported
Business Text Messaging Supported
Business VoIP Supported
Cloud PBX Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Not Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Not Supported
Web Conferencing Not Supported

Integrations

CogniAgent Supported
Microsoft Teams Not Supported
Model Context Protocol (MCP) Not Supported
Salesforce Not Supported
Zapier Not Supported
View All 1 Integration

Integrations

CogniAgent Not Supported
Microsoft Teams Supported
Model Context Protocol (MCP) Supported
Salesforce Supported
Zapier Supported
View All 4 Integrations
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