Commune vs. inSided Comparison


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About Commune is the all-in-one AI-powered community platform that provides a personally optimized community experience to achieve scalability while reducing churn. Commune realizes impactful customer communication at scale. Interactive and unified customer communication, a one-stop shop for customers and admins. All features in one place mean all the data in one place. Keep Track of customers' behavior across features. Commune fully integrates with your CRM. Data-driven community experience optimization, with workflow and personalization features. Provide users with spaces where they can interact with each other for P2P support. Organize up-to-date knowledge about your product and services. Manage webinars and other events related to your product and services. Send out email notifications and push notifications when you publish content. Conduct surveys and gather user feedback to identify future business and product opportunities.	About inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies interested in a customer communication platform to manage user interaction and improve community success	Audience B2B software companies, Telecommunications, Consumer online services
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $900 per month Free trial available Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves Cons No significant cons. Becomes valuable once you have a solid customer base.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Commune United States commune.us	Company Information inSided Founded: 2010 Netherlands www.insided.com
Alternatives Verint Community Verint	Alternatives Influitive
Scenes	Discourse
tchop	Glynk
Zendesk Gather Zendesk	ChurnZero
Amiiigo View All	Answerbase Lumin Creative View All
Categories Community Supported	Categories Churn Prevention Supported Community Supported Customer Engagement Supported Customer Service Supported Customer Success Supported Knowledge Management Supported
	Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Not Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Supported Membership Management Supported Social Media Management Supported Website Management Supported White Label Not Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Not Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Integrations Salesforce Supported Slack Supported Blotout Not Supported CanopyDeploy Not Supported Common Room Not Supported Easyflow Not Supported Findjoo Not Supported Freshdesk Not Supported Gainsight Not Supported HelpHub Not Supported Meltano Not Supported Microsoft Teams Supported Miro Not Supported Mixpanel Not Supported Productboard Not Supported Salesforce Agentforce Service Not Supported Stackreaction Not Supported Zapier Supported Zendesk Not Supported Show More Integrations View All 4 Integrations	Integrations Salesforce Supported Slack Supported Blotout Supported CanopyDeploy Supported Common Room Supported Easyflow Supported Findjoo Supported Freshdesk Supported Gainsight Supported HelpHub Supported Meltano Supported Microsoft Teams Not Supported Miro Supported Mixpanel Supported Productboard Supported Salesforce Agentforce Service Supported Stackreaction Supported Zapier Not Supported Zendesk Supported Show More Integrations View All 19 Integrations
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