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About

Commence, a cloud-based customer relationship management (CRM) software, is ideal for small to mid-size businesses. With Commence, users are able to manage communication with existing and potential customers. Commence features include lead management, marketing automation, customer portal, help desk functionality, reporting, and project management. Commence features marketing automation that allows users to launch targeted campaigns with a customizable budget.

About

VipeCloud is an all-in-one sales and marketing customer relationship management (CRM) solution designed to help small to midsize businesses streamline marketing operations and track sales. Key features include lead generation, prioritization, social sharing, multi-channel communication, engagement analytics, and autoresponder. VipeCloud brings with it the support you need to acquire more customers. With email marketing, marketing automation, and a sales CRM all in one easy to use app, you and your team will rapidly accelerate your growth. Empower your sales team to prioritize the hottest leads with workflow automation and lead scoring. Grow your sales with a simple marketing-to-sales hand-off. Rest easy knowing our industry-leading US-based support team has your back every step of the way.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Small to midsize businesses.

Audience

Small and medium sized businesses who want to streamline their sales and marketing processes.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29.00/month/user
Starting price $29.00/month/user
Free Version Not Supported
Free Trial Supported

Pricing

$20.00/month/user
Ent: $720/user/yr or $75/user/mo.
Pro: $480/user/yr or $50/user/mo.
Plus: $240/user/yr or $25/user/mo.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • Robust functionality that rivals enterprise players at half the cost. Highly customizable without programmer intervention.
  • Excellent sales automation and lead management. Good reporting. Very easy to use. Rapid ROI.

Cons

  • No multi language support - we were hoping for not only an English version but Dutch as well.
  • Integration with 3rd party programs a bit limited, but can use Zappier for other integrations

Pros & Cons from Real Users

Pros

  • ViperCloud gives a centralized platform to organize CR, email marketing, sales and lead management in one software. It enables an excellent pipeline view and easily approach the leads. The implementation was straightforward and without hassle.
  • VipeCloud is a highly scalable customer relations management tool. I really liked its integration with the marketing and sales platform to generate leads. The segment tracking and information qualified lead it offers is perfect.
  • Here are the things I liked about VipeCloud: * Now my customer's satisfaction is more than 95%. * Intuitive CRM tool with great integrations. * Best platform to drive productivity with sales and marketing teams.
  • We have had an extremely POSITIVE experience with VipeCloud.com. While there are many CRM applications available, the key factors that make VipeCloud.com the CRM choice is their: People (from CEO - on) and their CRM application is "easy to use" without much training needed. Excellent Customer Service for any questions and they are always there to support our entire team.
  • It's a relief to have one product that can handle so much of our sales and marketing and have such a great support team to back it up. This has really simplified our email and social marketing. They keep adding new features, which is great.

Cons

  • The integration of email marketing should have better to capture every lead.
  • There isn't anything I didn't linked about VipeCloud.
  • Overall its an outstanding platform. No cons.
  • We have not experienced any negatives to date. Any questions are quickly resolved with their excellent Customer Service.
  • Not really any cons. Whenever we've had to call support, their responses were super quick and helpful.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Commence
Founded: 1988
United States
www.commence.com

Company Information

VipeCloud
Founded: 2011
United States
www.vipecloud.com

Alternatives

Alternatives

Trojan

Trojan

Trojan Trading
ZoomInfo Sales

ZoomInfo Sales

ZoomInfo
CentraHub CRM

CentraHub CRM

CentraHub

Categories

CRM Supported

Categories

Contact Management Supported
CRM Supported
Email Marketing Supported
Lead Management Supported
Sales Enablement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Contact Management Features

Activity Management Supported
Appointment Management Supported
Contact Database Supported
Contact History Supported
Contact Import/Export Supported
Customer Pipeline Supported
Email Marketing Supported
Group Management Supported
Interaction Tracking Supported
Lead Management Supported
Prospecting Tools Supported
Sales Pipeline Management Supported
Search / Filter Supported
Segmentation Supported
Shared Contacts Supported
Social Media Integration Not Supported

Email Marketing Features

A/B Testing Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Not Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Not Supported
Template Management Supported
WYSIWYG Email Editor Supported

Lead Management Features

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Supported
Source Tracking Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Not Supported
Landing Pages / Web Forms Supported
Lead Scoring Supported
Sales Intelligence Not Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

Sales Enablement Features

Collaboration Supported
Contact Management Supported
Content Management Supported
Document Management Supported
Goals / Quota Management Not Supported
Lead Management Supported
Meeting Management Supported
Performance Management Supported
Presentation Management Not Supported
Proposal Management Not Supported
Territory Management Not Supported
Training Management Not Supported

Integrations

Box Not Supported
Calendly Not Supported
Docusign Not Supported
Facebook Not Supported
Google Analytics Not Supported
Google Calendar Not Supported
Instagram Not Supported
Intercom Not Supported
Jotform Not Supported
PandaDoc Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
Schedule It Not Supported
Slack Not Supported
Square Payments Not Supported
Stripe Not Supported
Trello Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Box Supported
Calendly Supported
Docusign Supported
Facebook Supported
Google Analytics Supported
Google Calendar Supported
Instagram Supported
Intercom Supported
Jotform Supported
PandaDoc Supported
PayPal Supported
QuickBooks Online Supported
Schedule It Supported
Slack Supported
Square Payments Supported
Stripe Supported
Trello Supported
Zapier Supported
Zendesk Supported
Claim Commence and update features and information
Claim Commence and update features and information
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Claim VipeCloud and update features and information