Comm-Trac

Comm-Trac

Environmental Data Management
Comm100

Comm100

Comm100 Network Corporation
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About

Manage all your Environmental, Health and Safety data, documents, regulations compliance procedures, deadlines and tasks with Comm-Trac™ commitment tracking software from EDM. Now you can get ahead of the compliance curve, and stay ahead once and for all, with Comm-Trac™. Whether you operate a small business or are part of a global operation, there is a Comm-Trac™ product to fit your level of complexity and budget. Click the buttons on this page to learn more about Comm-Trac™ products. You can also use Comm-Trac to manage training programs, equipment and facilities maintenance schedules, tax compliance, and many other applications unique to your business. With Comm-Trac™ and its customizable features, the sky is the limit! If you run a small operation and EHS compliance is a constant challenge Comm-Trac™ Basic can help you organize your requirements, set up a "compliance dashboard", manage documents and establish an automated reminder system.

About

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and organizations looking for a software solutio to manage all environmental, health and safety data

Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$31.00
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

Cons

  • It lacks some important features like no user ticket system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Environmental Data Management
Founded: 1998
United States
www.edm-usa.com/products/

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

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Categories

Categories

Environmental Features

Air Management
Auditing
Compliance Management
Document Management
Emissions Inventory
Hazardous Materials Control
Sustainability Management
Training Management
Waste Management
Water Management

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Drupal
Facebook
GoTo Meeting
Google Analytics
Jiva
Joomla!
LINE
Magento
OnPrintShop
Phone.com
Rambox
Salesforce
Shopify
Telegram
WhatsApp
WordPress
Wufoo
X (Twitter)
Zapier
Zendesk

Integrations

Drupal
Facebook
GoTo Meeting
Google Analytics
Jiva
Joomla!
LINE
Magento
OnPrintShop
Phone.com
Rambox
Salesforce
Shopify
Telegram
WhatsApp
WordPress
Wufoo
X (Twitter)
Zapier
Zendesk
Claim Comm-Trac and update features and information
Claim Comm-Trac and update features and information
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