Comm-Trac vs. Comm100 Comparison


Comm-Trac Environmental Data Management	Comm100 Comm100 Network Corporation	+	+
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About Manage all your Environmental, Health and Safety data, documents, regulations compliance procedures, deadlines and tasks with Comm-Trac™ commitment tracking software from EDM. Now you can get ahead of the compliance curve, and stay ahead once and for all, with Comm-Trac™. Whether you operate a small business or are part of a global operation, there is a Comm-Trac™ product to fit your level of complexity and budget. Click the buttons on this page to learn more about Comm-Trac™ products. You can also use Comm-Trac to manage training programs, equipment and facilities maintenance schedules, tax compliance, and many other applications unique to your business. With Comm-Trac™ and its customizable features, the sky is the limit! If you run a small operation and EHS compliance is a constant challenge Comm-Trac™ Basic can help you organize your requirements, set up a "compliance dashboard", manage documents and establish an automated reminder system.	About Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer. Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies and organizations looking for a software solutio to manage all environmental, health and safety data	Audience Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $31.00 Live Chat - Live Chat Startup: $31/agent/month, billed annually - Live Chat Plus: $55/agent/month, billed annually - Live Chat Ultra: quote-based AI - AI Agent: quote-based - AI Copilot: $23/agent/month, billed annually - AI Insights: starting at $80/month, billed annually - AI Knowledge: $158/agent/month, billed annually - AI Quality Assurance: starting at 158/agent/month, billed annually - AI Onboarding: starting at $80/agent/month, billed annually Ticketing & Messaging: starting at $47/agent/month, billed annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors. Cons It lacks some important features like no user ticket system.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Environmental Data Management Founded: 1998 United States www.edm-usa.com/products/	Company Information Comm100 Network Corporation Founded: 2009 Canada www.comm100.com
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Categories Environmental Supported	Categories Chatbot Supported Co-Browsing Supported Conversational AI Supported Customer Service Supported Live Chat Supported Remote Support Supported
Show More Features Environmental Features Air Management Not Supported Auditing Supported Compliance Management Supported Document Management Supported Emissions Inventory Not Supported Hazardous Materials Control Not Supported Sustainability Management Not Supported Training Management Not Supported Waste Management Not Supported Water Management Not Supported	Show More Features Chatbot Features Call to Action Supported Context and Coherence Supported Human Takeover Supported Inline Media / Videos Not Supported Machine Learning Supported Natural Language Processing Supported Payment Integration Not Supported Prediction Not Supported Ready-made Templates Supported Reporting / Analytics Supported Sentiment Analysis Supported Social Media Integration Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Supported Speech Recognition Not Supported Speech Synthesis Not Supported Virtual Assistant Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Supported Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Supported
Integrations Drupal Not Supported Facebook Not Supported GoTo Meeting Not Supported Google Analytics Not Supported Instagram Not Supported Jiva Not Supported Joomla! Not Supported LINE Not Supported OnPrintShop Not Supported Phone.com Not Supported Rambox Not Supported Salesforce Not Supported Shopify Not Supported Telegram Not Supported WeChat Not Supported WordPress Not Supported Wufoo Not Supported X (Twitter) Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations	Integrations Drupal Supported Facebook Supported GoTo Meeting Supported Google Analytics Supported Instagram Supported Jiva Supported Joomla! Supported LINE Supported OnPrintShop Supported Phone.com Supported Rambox Supported Salesforce Supported Shopify Supported Telegram Supported WeChat Supported WordPress Supported Wufoo Supported X (Twitter) Supported Zapier Supported Zendesk Supported Show More Integrations View All 22 Integrations
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