ComVibe

ComVibe

CommunityVibe
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About

Discover trends to resolve issues affecting your properties. Evaluate team performance based on customer feedback. The smart, intuitive platform for property maintenance and resident satisfaction. Finally, an integrated solution to improve your quality of service, customer satisfaction and Net Operating Income. Get work done up to twice as fast through an intuitive, collaborative, mobile accessible platform for maintenance technicians and contractors. Measure, analyze, and improve processes to standardize your service strategy and maximize your Net Operating Income. Automatically collect and use feedback on completed services to help improve your customer satisfaction by up to 30%. Easily publish and share your testimonials and verifiable service satisfaction scores with owners, employees, and customers.

About

Latchel handles your maintenance calls and requests and connects your residents to pros for house cleaning, furniture assembly, emergency services, and much more. Latchel is the only platform that combines revenue-generating resident amenities with maintenance software that empowers property managers to deliver unbeatable customer service. We protect your time by being your front-line communications team. Delight residents with a combination of lifestyle and financial services. Latchel averages a 4.8/5 stars rating for resident satisfaction. For the first time ever, property managers can increase their revenues with a one-of-a-kind resident amenity while leveling up their maintenance services in a single platform. Latchel Averages a 4.8/5 star rating for resident satisfaction. 5-star resident reviews are automatically pushed to your online profiles so your marketing gets a boost. Latchel’s communication team becomes your frontline customer service center to protect your time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a maintenance management platform

Audience

Property managers requiring a solution to manage residents and handle maintenance calls and requests

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • The concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.

Cons

  • I recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CommunityVibe
Founded: 2010
United States
comvibe.com/info/

Company Information

Latchel
United States
latchel.com

Alternatives

Alternatives

KingsleySurveys

KingsleySurveys

Grace Hill

Categories

Categories

Maintenance Management Features

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Integrations

Gmail
Google Calendar
Rent Manager
RentRedi

Integrations

Gmail
Google Calendar
Rent Manager
RentRedi
Claim ComVibe and update features and information
Claim ComVibe and update features and information
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Claim Latchel and update features and information