Related Products
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About
Is your organization taking full advantage of your collective knowledge? Most organizations have a huge amount of Collective Intelligence, but unfortunately is not exploited properly. Let your content reach the employees in context. People tend to search in the internet instead of searching in the intranet. With Collokia Context, you don’t need to change their habits, users may continue searching outside, but relevant internal content will be shown to them. Collokia agents integrate with the tools that your knowledge workers already use and serve as co-pilot, connecting them with information, resources or people when they need help. We can smoothtly integrate our products to your knowledge management system, authentication. or any other enterprise solutions that currently runs in your organization. Collaboration is crucial to improve creativity and productivity, the problem is how do you know with who to collaborate? who else is interested in the same subjects?
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About
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprises in need of an AI-powered search engine to expose their knowledge management content
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Audience
Telecom, banking and insurance companies in need of an AI knowledge management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCollokia
Founded: 2014
United States
www.collokia.com
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Company InformationKnowmax
Founded: 2017
India
www.knowmax.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Google Chrome
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Microsoft Edge
Microsoft SharePoint
Mozilla Firefox
Salesforce
Zendesk
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Integrations
Google Chrome
Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Microsoft Edge
Microsoft SharePoint
Mozilla Firefox
Salesforce
Zendesk
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