HarePoint HelpDesk for SharePointHarePoint
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Related Products
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About
Store all of your organisation's video content, from an unlimited number of sources, on our secure cloud-based system. Bring data sources together with with video to produce an interactive interface tailored for fast retrieval of evidence. With low bandwidth streaming across an number of devices, data can be accessed easily, even by mobile devices in the field. Every Data Transparency account comes complete with its own unique instance of our dedicated request form Remove the burden of Subject Access Requests from your staff members, and protect them from the risk of liability due to requests being misdirected, mishandled, or lost. Submissions returned through your Data Transparency request form have collected the requestor's details, and the details of their request, cutting out unnecessary back-and-forth communication, allowing your team to use their time most effectively.
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About
An outstanding helpdesk solution for your SharePoint environment that boosts the quality of your IT support service to the highest level and ensures efficiency and transparency as well. Take requests from a website form or through email and create tickets into a unified list. Notify HelpDesk operators about the new incoming requests or user replies immediately. Prevent SLA violations, track reaction time and escalate or send notifications about expiring requests. Prepare reports about the quality of support services and provide monitoring of quality indicators. Automatically escalate a request if it is not processed in time. Get resolution confirmation from the client. Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features. Reduce the number of requests by automatically displaying articles related to the question from the integrated knowledge base before the request is submitted.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a digital asset management platform
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Audience
Companies and organizations searching for a solution to boost the quality of their IT support service
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$1,299 per server
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCol8
Founded: 2016
United Kingdom
www.col8.biz
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Company InformationHarePoint
Founded: 2003
Canada
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
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Categories |
Categories |
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Video Features
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming
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Integrations
Microsoft SharePoint
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