HESK

HESK

Klemen Stirn
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About

Store all of your organisation's video content, from an unlimited number of sources, on our secure cloud-based system. Bring data sources together with with video to produce an interactive interface tailored for fast retrieval of evidence. With low bandwidth streaming across an number of devices, data can be accessed easily, even by mobile devices in the field. Every Data Transparency account comes complete with its own unique instance of our dedicated request form Remove the burden of Subject Access Requests from your staff members, and protect them from the risk of liability due to requests being misdirected, mishandled, or lost. Submissions returned through your Data Transparency request form have collected the requestor's details, and the details of their request, cutting out unnecessary back-and-forth communication, allowing your team to use their time most effectively.

About

Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a digital asset management platform

Audience

Companies searching for a solution to manage their help desk operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Col8
Founded: 2016
United Kingdom
www.col8.biz

Company Information

Klemen Stirn
Slovenia
www.hesk.com

Alternatives

Alternatives

EasyDesk

EasyDesk

EasyDesk AS
BioShare

BioShare

BSI Systems
SutiDesk

SutiDesk

SutiSoft
Requestor

Requestor

Requestor Technologies
Vorex

Vorex

Kaseya
Mint Service Desk

Mint Service Desk

OPGK Software

Categories

Video Supported

Categories

Help Desk Supported

Video Features

Analytics Supported
Brand Overlay Supported
Bulk Uploading Supported
Closed Captions Not Supported
Mobile Screen Support Not Supported
Privacy Options Supported
Social Sharing Supported
Video Looping Not Supported
Video Streaming Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

No info available.

Integrations

No info available.
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