HESKKlemen Stirn
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About
Store all of your organisation's video content, from an unlimited number of sources, on our secure cloud-based system. Bring data sources together with with video to produce an interactive interface tailored for fast retrieval of evidence. With low bandwidth streaming across an number of devices, data can be accessed easily, even by mobile devices in the field. Every Data Transparency account comes complete with its own unique instance of our dedicated request form Remove the burden of Subject Access Requests from your staff members, and protect them from the risk of liability due to requests being misdirected, mishandled, or lost. Submissions returned through your Data Transparency request form have collected the requestor's details, and the details of their request, cutting out unnecessary back-and-forth communication, allowing your team to use their time most effectively.
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About
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a digital asset management platform
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Audience
Companies searching for a solution to manage their help desk operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCol8
Founded: 2016
United Kingdom
www.col8.biz
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Company InformationKlemen Stirn
Slovenia
www.hesk.com
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Categories |
Categories |
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Video Features
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
No info available.
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Integrations
No info available.
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