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About

Provides a framework to manage conduct related risk in real time, promotes good behaviour and improves organizational culture. Helps in management of customer experience, churn, complaints. Compliance automation & quality management to identify compliance failures and knowledge gap. Cognitive View captures, secures and transcribes voice from all new and legacy communication platforms, providing a structured data set of captured voice conversations. Provide insights if customers are satisfied or frustrated and if agents are polite and sympathetic. Understand emotions by monitoring conversational data to allow customer response at a scale. Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

About

Uservox.ai is an AI voice automation platform to transforms customer engagement. It automates routine voice conversations, letting teams focus on high value interactions. The AI voice agents sound natural, understand context, and handle real customer interactions across multiple languages, managing Level 1 support, lead qualification, payment reminders, feedback collection, and CRM updates without human intervention. The platform captures every call and lead while providing actionable insights into customer behavior and increasing operational efficiency. Unlike traditional IVRs, this delivers a completely human like experience, understanding intent, tone, and emotion, while being available 24/7. Businesses handling high call volumes can automate up to 80% of routine interactions, reduce operational costs, scale their reach, and improve efficiency while delivering a real conversational experience that customers trust.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Communication and collaboration monitoring platform for businesses for their compliance and conduct risk automation

Audience

Financial Services, Healthcare, E-commerce, Real Estate

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cognitive View
Founded: 2018
Australia
cognitiveview.com

Company Information

Uservox
Founded: 2024
India
www.uservox.ai

Alternatives

Alternatives

EBoo

EBoo

EBoo.ai
ChattiLive

ChattiLive

ConversionIQ.ai
Coldi

Coldi

Coldi AI

Categories

Categories

Integrations

No info available.

Integrations

No info available.
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